Taniyah Johnson
Washington,DC
Summary
- Provided excellent customer service and helped improve customer satisfaction.
- Helped meet sales goals by recommending products and assisting customers.
- Resolved customer concerns quickly and professionally.
- Received positive feedback from customers and supervisors.
- Accurately handled daily transactions and maintained a balanced cash drawer.
- Trained new employees on store procedures.
- Worked effectively during busy shifts to keep service running smoothly.
- Learned new tasks quickly and became someone the team could rely on.
- Successfully handled multiple responsibilities while meeting deadlines.
- Maintained a strong attendance record and dependable work performance.
- Quickly learned new skills and adapted to new situations.
- Developed strong communication and teamwork skills through group activities.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
Hyattsville, MD
11.2025 - 02.2026
- Collaborated with team members to optimize workflow and reduce processing times.
- Trained new hires on safety protocols and standard operating procedures.
- Implemented organizational improvements that enhanced storage efficiency and accessibility.
- Facilitated timely order fulfillment through effective picking, packing, and shipping processes.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Cashier
Chipotle Restaurant
Washington, DC
03.2024 - 11.2025
- Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
- Maintained cleanliness and organization of work area, adhering to health and safety standards.
- Assisted in training new cashiers on register operations and customer service best practices.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
HomeGoods, TJX Companies
Herndon, VA
06.2022 - 03.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized and visually appealing merchandise displays.
- Collaborated with team members to meet daily sales goals.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Conducted inventory checks, ensuring stock availability and accuracy.
- Trained new associates on store policies and operational procedures.
- Implemented promotional strategies to increase product visibility and sales engagement.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Restaurant Hostess
Applebee's Grill + Bar
Woodbridge, VA
10.2020 - 12.2021
- Greeted and seated guests efficiently, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu inquiries, enhancing customer dining experience through knowledge of offerings.
- Coordinated waitlist during peak hours, maintaining smooth operations in high-traffic environment.
- Trained new hostesses on standard operating procedures and customer service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and service quality.
Skills
- Time management
- Clear Communication
- Customer service
- Adaptability
- Problem solving/ Teamwork
- Dependability
- Multitasking
- Cleaning and organizing
- Warehouse safety
- Material loading and unloading
- Stacking and staging
- Cash handling
- Merchandising
Timeline
Warehouse Worker
Amazon
11.2025 - 02.2026
Cashier
Chipotle Restaurant
03.2024 - 11.2025
Sales Associate
HomeGoods, TJX Companies
06.2022 - 03.2024
Restaurant Hostess
Applebee's Grill + Bar
10.2020 - 12.2021