Taniyah Roberts
Cleveland,OH
Summary
Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Life Changing Care
Cleveland, OH
11.2023 - Current
- Recognized by management for providing exceptional customer service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied or transported clients to appointments, errands and social activities.
- Used approved crisis intervention techniques in emergency situations.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted with planning and coordination of activities and outings based on individual needs.
Direct Support Professional
Payee Support Services
Cleveland, OH
01.2021 - Current
- Assisted in planning and implementing recreational activities for participants.
- Organized oral medications for clients following dosage and schedule requirements.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Monitored health and well-being of clients and reported significant health changes.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Enhanced patient wellbeing by supporting participation in recreational activities.
Retail Sales Associate
Walmart
South Euclid, OH
02.2019 - 01.2021
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Answered questions about current promotions and resolved issues according to store policies.
- Greeted and assisted customers with product selection, offering personalized shopping advice.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Prepared merchandise for purchase or rental.
- Greeted customers upon entering the store and provided assistance.
- Maintained records related to sales for store management.
Education
High School Diploma -
GLENVILLE HIGH SCHOOL
Cleveland, OH06-2020
Skills
- Product sales
- Client documentation
- Client advocacy
- Community integration support
- Complaint resolution
- Prioritization
- Credit card payment processing
- Task prioritization
Timeline
Direct Support Professional
Life Changing Care
11.2023 - Current
Direct Support Professional
Payee Support Services
01.2021 - Current
Retail Sales Associate
Walmart
02.2019 - 01.2021
High School Diploma -
GLENVILLE HIGH SCHOOL