Tanja Rankin-Diosdado

Successful Receptionist with many years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.

• Extensive experience answering phones, taking accurate messages, and assisting clients in a veterinary setting.
• Proficient in billing, cashiering, and providing excellent client services.
• Strong interpersonal communication skills with the ability to interact effectively with individuals of various ages and cultural backgrounds.
• Demonstrated ability to clarify situations, resolve problems, and make appropriate referrals.
• Proficient in using word processing, spreadsheet, scheduling, and medical record management software.
• Experience working in a veterinary or medical environment with a solid understanding of procedures affecting services, clients, and confidentiality of records.
• Knowledgeable in animal anatomy and medical terminology, capable of providing general information and making appropriate referrals for small and large animals.
• Familiarity with VMTH admissions, records, and cashiering policies, and ability to learn VMTH services and standards for admissions, records, billing, and disease processes.

• Typing Speed: 55 wpm
• Software: Microsoft Office (2007 and newer), Outlook, Zoom, Google Meet, Cornerstone/IDEXX, Impromed/Covetrus, PetDesk, Vacasa Software (Field App, Ultipro, Vacasa Learn, Culture Amp, Coupa, Greenhouse, Atlas, Homecare Hub)