Tanja Tucker
Charleston,SC
Summary
Meticulous professional with extensive experience in administrative support and documentation management. Known for proficient written correspondence and effective troubleshooting skills, contributing to streamlined operations and enhanced communication across departments.
Overview
2
2
Languages
31
31
years of professional experience
Work History
Program Analyst, GS-9
Ralph H. Johnson VA Health Care Center
Charleston, SC
08.2024 - Current
- Facilitated the creation and refinement of memoranda and administrative correspondence, ensuring alignment with executive leadership's communication standards.
- Ensured comprehensive minutes capture critical discussions and decisions made during monthly Environment of Care Committee meetings to support effective follow-up and accountability.
- Oversaw documentation and record management for shuttle service contract, including option-period documentation and administrative records.
- Spearheaded compilation of information for project proposals exceeding $10,000 submitted to resource management council, ensuring comprehensive documentation and adherence to facility policy.
- Executed entry and tracking of NATS action responses and EPATS service-issue information with precision and adherence to deadlines.
- Oversaw bi-weekly labor mapping initiatives to ensure precise workforce data for optimized resource allocation.
- Managed HR recruitment activities through MSS/USA staffing and EPAS/IT access requests.
- Monitored and tracked actions to resolve service contribution award backlog, ensuring timely completion and effective communication with HR.
- Facilitated professional support for stakeholders, prioritizing the safeguarding of PHI, PII, and sensitive information in alignment with VA regulations.
Secretary to the Associate Director, GS-8
Ralph H. Johnson VA Health Care System
Charleston, SC
02.2019 - 08.2024
- Evaluated and refined correspondence for technical and grammatical precision prior to pentad approval.
- Documented and transcribed comprehensive minutes for executive facility committees, ensuring clarity and accuracy in complex discussions.
- Managed the relay of critical VISN suspense actions as alternate NATS coordinator, prioritizing deadlines and enhancing workflow effectiveness.
- Facilitated record management as liaison for office of associate director, ensuring compliance with VA policy MCP-00-20-36 and SOP RM-01-20.
- Managed high-volume meeting coordination and maintained accurate payroll input, ensuring seamless executive travel arrangements and compliance with audit standards.
- Managed administrative functions for senior leadership offices, effectively adjusting priorities to navigate multiple deadlines and ensure operational efficiency.
Medical Support Assistant, GS-6
Ralph H. Johnson VA Health Care System
Charleston, SC
05.2015 - 02.2019
- Facilitated administrative coordination among diverse clinical staff and veterans to enhance operational efficiency.
- Managed the use of Vista VSE, scheduling tools, CPRS, Kiosk/VetLink, Outlook, and secure messaging to safeguard confidentiality and ensure precise record-keeping.
- Managed patient scheduling, coordinating appointments to enhance clinic efficiency.
- Assisted in processing medical records, ensuring accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers to improve service delivery.
Medical Unit Secretary
Kennedy Health System
Cherry Hill, NJ
11.2007 - 08.2014
- Compiled detailed department memoranda and facilitated the coordination of psychiatric commitment court orders, focusing on precision and confidentiality.
- Produced statistical reports and facilitated presentations weekly and monthly, upholding the integrity of patient files and exercising discretion with sensitive information. Led the preparation of detailed statistical reports and presentations, maintaining the highest standards of patient confidentiality and information management. Enhanced the efficiency of statistical reporting and presentation processes while safeguarding patient data and maintaining meticulous records.
- Coordinated daily task prioritization to balance high-volume call management and fulfill departmental administrative responsibilities.
Administrative Support Assistant, GS-5
U.S. Army Medical Department Activity
Heidelberg, Germany
06.2003 - 11.2006
- Facilitated documentation of meeting minutes for weekly and monthly sessions. Led initiatives for wellness outreach and coordinated pre/post- deployment events and training programs.
- Evaluated and prioritized payroll-related issues for three departments, facilitating effective communication and resolution with executive staff.
- Engaged with military personnel of diverse ranks to support daily operations within multiple healthcare programs.
Administrative Support Assistant, GS-5
DFAS Europe
Kaiserslautern, Germany
06.2000 - 06.2003
- Enhanced clarity and precision of correspondence through meticulous proofreading for technical and grammatical integrity. Produced comprehensive memoranda and effectively transcribed extensive dictation to facilitate communication.
- Assisted in generating budget-analysis reports. Supported maintenance of contracts and purchase orders. Helped coordinate executive meeting calendars, agendas, deadlines, travel, and personnel actions.
- Achieved effective communication in contract negotiations through German and English translation. Streamlined timekeeping processes for 155 civilian and military staff.
- Achieved recognition from DFAS Europe Army site leadership for successful implementation of payroll system. Facilitated comprehensive disaster recovery planning for facility operations.
Medical Assistant
Drs. Reinhard & Leo Reiser, ENT
Kusel, Germany
07.1995 - 07.1998
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Documented patient medical histories and maintained accurate electronic health records.
- Coordinated communication between patients and healthcare providers, enhancing care continuity.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Coordinated the proofreading and updating of patient orders and prescriptions/scripts, while overseeing the management of clinic supply and purchase-order reports. Directed the review and maintenance of patient orders and prescriptions/scripts, while supervising clinic supply and purchase-order report management.
- Scheduled patients and supported diagnostic testing and daily clinic operations while maintaining confidentiality.
Education
Diploma - Medical Assistant / Medical Office Mmgt. - ENT
Berufsbildende Schule
Kaiserslautern, Germany05-1998
Diploma - Commerce / Business Administration -
Berufsbildende Schule
Kusel, Germany07-1995
Skills
- Workflow improvement
- Effective task prioritization
- Proficient in organization techniques
- Proficient written correspondence
- Effective troubleshooting skills
- Project coordination
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Program Analyst, GS-9
Ralph H. Johnson VA Health Care Center
08.2024 - Current
Secretary to the Associate Director, GS-8
Ralph H. Johnson VA Health Care System
02.2019 - 08.2024
Medical Support Assistant, GS-6
Ralph H. Johnson VA Health Care System
05.2015 - 02.2019
Medical Unit Secretary
Kennedy Health System
11.2007 - 08.2014
Administrative Support Assistant, GS-5
U.S. Army Medical Department Activity
06.2003 - 11.2006
Administrative Support Assistant, GS-5
DFAS Europe
06.2000 - 06.2003
Medical Assistant
Drs. Reinhard & Leo Reiser, ENT
07.1995 - 07.1998
Diploma - Medical Assistant / Medical Office Mmgt. - ENT
Berufsbildende Schule
Diploma - Commerce / Business Administration -
Berufsbildende Schule