Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanjier Catling

Canal Winchester,OH

Summary

Experienced Customer Service Representative with 9 years of experience, specializing in insurance claims processing and problem solving. Demonstrated expertise in multi-tasking, managing complex procedures, and liaising between clients and insurance companies to ensure coverage. Seeking a role as a Customer Service Representative bringing strong knowledge of administrative duties, customer satisfaction, and operational efficiency Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills .

Overview

12
12
years of professional experience

Work History

Flight Attendant

Spirit Airlines
03.2023 - Current
  • Provided exceptional customer service to passengers by ensuring their comfort and safety throughout the flight, conducted pre-flight briefings, handled emergency situations, and demonstrated strong knowledge of all FAA regulations and procedures at Spirit Airline
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Warehouse Associate

Amazon
11.2022 - 04.2023
  • Effectively managed and executed product loading operations, ensuring safe and efficient handling of items
  • Successfully maintained a seamless workflow by coordinating loading activities, contributing to timely and accurate order fulfillment
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds or more.

Customer Service Agent

Custom Glass Solutions
11.2022 - 02.2023
  • Handling request from insured
  • Review claims
  • Provide excellent customer service over the phone and email
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Addressed customer account discrepancies and concerns.

Call center supervisor

AAA Ohio Auto Club
09.2019 - 01.2021
  • Successfully navigated and utilized five distinct software systems, enhancing operational efficiency and data management
  • Demonstrated excellent problem-solving skills by effectively deescalating member situations, improving customer satisfaction and retention
  • Coordinated and dispatched drivers for calls, ensuring prompt and efficient service delivery
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.

Caregiver

Senior home choice
08.2015 - 06.2018
  • Assisted patients with daily task
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Event Specialist

Crossmark
08.2012 - 05.2015
  • Demonstrate Different products to target it demographics
  • Led onsite execution of events, overseeing setup, breakdown, troubleshooting any issues as they arose while maintaining composure under pressure for a professional outcome every time.
  • Interfaced with clients to understand event objectives.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.

Sales Associate

Wal-Mart
10.2013 - 02.2014
  • Effectively managed multiple forms of customer transactions, ensuring seamless payment processes and promptly addressing any customer queries or complaints
  • Demonstrated strong teamwork and initiative in assisting with merchandise stocking, achieving production targets, and providing support to colleagues in a courtesy clerk role

Inventory Associate

WIS International
04.2013 - 07.2013
  • Ensured inventory accuracy through diligent daily cycle counts across multiple warehouse locations
  • Collaborated in a team environment providing necessary backup support

Education

Medical Administrative Assistant -

Everest Institute
01.2016

High School Diploma -

Faith Academy
01.2012

Skills

  • Bookkeeping
  • Data entry
  • Microsoft Office
  • Excel
  • Tool
  • Technology
  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Reliability and punctuality
  • Time management
  • Professional appearance
  • Safety procedures
  • Verbal and written communication
  • Emergency procedures
  • Coaching and mentoring
  • Call monitoring
  • Staff motivation
  • Quality assurance
  • Document management
  • Schedule coordination
  • Customer service focus

Timeline

Flight Attendant

Spirit Airlines
03.2023 - Current

Warehouse Associate

Amazon
11.2022 - 04.2023

Customer Service Agent

Custom Glass Solutions
11.2022 - 02.2023

Call center supervisor

AAA Ohio Auto Club
09.2019 - 01.2021

Caregiver

Senior home choice
08.2015 - 06.2018

Sales Associate

Wal-Mart
10.2013 - 02.2014

Inventory Associate

WIS International
04.2013 - 07.2013

Event Specialist

Crossmark
08.2012 - 05.2015

Medical Administrative Assistant -

Everest Institute

High School Diploma -

Faith Academy

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Tanjier Catling