Tanjournek Miller
Snellville,GA
Summary
Highly organized professional with dynamic experience in streamlining workflow by managing wide range of administrative tasks. Analytical leader with rich background in customer service; aptitude for coordinating office operations, enhancing organizational efficiency, and overseeing travel / accommodation for trips. Skilled in establishing initial client rapport, addressing inquiries, and fostering positive customer relationships. Adept at optimizing office / HR activities, driving administrative efficiencies, and maintaining documentation accurately. Proficient in enhancing customer experience by effectively resolving wide range of queries and issues. Proven track record of delivering outstanding services for acquiring high customer satisfaction and retention scores.
Overview
26
26
years of professional experience
Work History
Customer Service Manager
Publix Supermarkets
01.2006 - 01.2024
- Oversee store security and operational management, while consistently maintaining high standards
- Supervise and evaluate customer service staff by coordinating schedules, hiring, and training processes
- Ensure overall activities strict adherence to money laundering federal laws
- Manage resource allocation and workflow to drive high-quality service delivery
- Maintain organized and compliant administrative and financial records. - Mentored and developed over 50 associates; led various to promote on management positions. - Attained 95-102% productivity rates through effective staff scheduling and assignment delegation. - Achieved average monthly training report score of 99% by creating comprehensive training and monitoring programs. - Achieved six consecutive 100% mystery shop scores by reflecting excellence in public relations and customer issue resolution. - Increased customer satisfaction and reduced escalated customer complaints up to 50% by delivering exceptional services.
Cashier
Publix Supermarkets
04.1998 - 04.2004
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Lifted up to 40 pounds at once and used forklift to move heavier loads.
Education
Bachelor of Science -
Georgia State University
Atlanta, GA01.2019
Skills
- Complex Administrative Support
- Office Activities Administration
- Client Relationship Management
- HR Operations Management
- Reporting & Documentation
- Client Satisfaction & Retention
- Customer Service & Success
- Training & Development
- Cross-functional Collaboration
- Cash Handling
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Publix Supermarkets
01.2006 - 01.2024
Cashier
Publix Supermarkets
04.1998 - 04.2004
Bachelor of Science -
Georgia State University
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