Tanna Dailey
Laurel,MT
Summary
Office manager, Administrative Assistant, Business Manager, Assistant Business Manager, Receptionist, CCMA, CNA, Optician. Leader, self starter, reliable. I work well alone or with others. I learn quickly. I take pride in my work & love learning new things.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
Certified Medical Assistant
Intermountain Health
07.2024 - Current
- Since starting at Intermountain Health I have received multiple certificates in management, leadership, customer service, handling hard situations, deescalation, NHA CCMA & more. I register patients, go through referrals, call other providers when I need medical history.
Medical Laboratory Assistant
Intermountain Health St. Vincent
07.2024 - Current
- The Laboratory Assistant helps keep lab operations running smoothly by preparing samples, maintaining equipment, and supporting testing procedures.
- Responsibilities:
- Prepare and label specimens for analysis.
- Assist with basic lab tests under supervision.
- Clean and maintain equipment and work areas.
- Record data and organize lab documentation.
- Follow safety and quality control procedures.
Scheduling Supervisor- Remote/In office
Billings Clinic
10.2020 - 10.2024
- I am a scheduling supervisor who oversees 58 scheduling reps. I work from home up to 75% of the time. I attend leadership meetings, make sure our phone queues are done in a timely manner, ensure our employees are doing their job but also make sure they are happy, time sheets, customer service, collecting information to help our departments with the correct staff to handle calls. I interview future candidates, disciplinary actions, teamwork as well as being a self-starter & a leader. I have multiple certifications related to management, leadership, customer service etc.
Certified Clinical Medical Assistant (CCMA)
Advanced Care Hospital
08.2020 - 09.2022
- Patient care on patients who have sustained serious injuries due to motor vehicle accidents, atv accidents or that are just sick. I try to get them better to go home. I do vital signs, blood sugars, help with wound care, ADLs, chart, paperwork, dr orders, faxing, scanning, answer phones, customer service
Assistant Business Manager
Yellowstone Acoustics
05.2017 - 12.2020
- I do all invoicing, accounts receivable & payable. Cash handling, customer service, quick books, Microsoft office, excel, payroll, filing, answering phones, greeting customers & much more. I have become a notary since working here.
Certified Medical Assistant
Prioricare Staffing Solutions
05.2012 - 06.2018
- Taking care of patients in different settings. Where ever facility needed help. Charting & ADLs
Assistant Office Manager/Sales Support
The Core Group
08.2015 - 10.2017
- Email etiquette, answering phones, Excel, Microsoft Word, marketing (making flyers), filing, bids, placing orders, customer service
Office Manager/CMA
Dr. Olson's Office
04.2011 - 12.2015
- Responsibilities
- Answer phones, pre test patients, file, insurance claims, Dr's orders, scheduling, customer service, cash handling, contact orders, filling out prescriptions, ordering product
- Accomplishments
- I'm very reliable, I create a wonderful atmosphere, I like to learn new things and get along well with my coworkers.
- Skills Used
- Multitasking, counting cash, customer service
Medical Assistant/CNA
PNPP Nursing Pool
09.2006 - 03.2012
- Taking care of patients, going to different facilities that need help (hospitals & long term), ADLs & charting, giving meds, injections
Office Manager
G&T services
01.2007 - 05.2011
- Responsibilities
- Customer service, bids, schedules, cash handling, end of the day reports, answering phones
- Accomplishments
- I'm very dependable, I get along well with others, I'm eager to learn new things, I have great customer service skills.
Patient Care Technician (PCT)
Advanced Care Hospital
02.2007 - 09.2009
- Patient care, helping the drs & nurses with wound care, dressing changes, dr orders, appointment scheduling, answering phones
Certified Clinical Medical Assistant
Fallon County Hospital
06.2002 - 08.2006
- Taking care of patients, charting, bathing, ADLs
Education
Upper secondary education - undefined
Medical Assisting - Certificate Course
University of Utah
Billings, MT01.2026
Generals - undefined
MSU-COT
Billings, MT05.2012
GED - undefined
Adult Education
Billings, MT01.2009
Skills
- Healthcare administration expertise across various settings
- Strong communication abilities with patients, clients, and teams
- Proficient in medical terminology, billing, and coding
- Experienced in Microsoft Excel, Word, Access, Outlook
- Skilled in data entry, filing, and office management tasks
- Leadership experience in supervising teams within healthcare
- Knowledgeable about revenue cycle management practices
- Ability to manage patient interactions effectively
- Experience with telehealth administration processes
- Strong organizational skills for maintaining clinical documentation
- Competent in handling multi-line phone systems efficiently
Certification
- CCMA Certification October 2025 to Present
- A CCMA (Certified Clinical Medical Assistant) helps doctors and nurses by performing both clinical and administrative duties. They take vital signs, assist with exams, collect lab samples, and give medications, while also scheduling appointments, updating records, and handling patient check-ins. CCMAs work in hospitals, clinics, and doctors’ offices to keep patient care organized and efficient.
- Notary Public July 2019 to Present
- Certified Nursing Assistant (CNA) April 2004 to Present
- CPR Certification
- Driver's License
- First Aid Certification
- BLS Certification
Languages
English
Timeline
Certified Medical Assistant
Intermountain Health
07.2024 - Current
Medical Laboratory Assistant
Intermountain Health St. Vincent
07.2024 - Current
Scheduling Supervisor- Remote/In office
Billings Clinic
10.2020 - 10.2024
Certified Clinical Medical Assistant (CCMA)
Advanced Care Hospital
08.2020 - 09.2022
Assistant Business Manager
Yellowstone Acoustics
05.2017 - 12.2020
Assistant Office Manager/Sales Support
The Core Group
08.2015 - 10.2017
Certified Medical Assistant
Prioricare Staffing Solutions
05.2012 - 06.2018
Office Manager/CMA
Dr. Olson's Office
04.2011 - 12.2015
Patient Care Technician (PCT)
Advanced Care Hospital
02.2007 - 09.2009
Office Manager
G&T services
01.2007 - 05.2011
Medical Assistant/CNA
PNPP Nursing Pool
09.2006 - 03.2012
Certified Clinical Medical Assistant
Fallon County Hospital
06.2002 - 08.2006
GED - undefined
Adult Education
Generals - undefined
MSU-COT
Medical Assisting - Certificate Course
University of Utah