
Detail-oriented and compassionate professional with a strong background in customer service and healthcare support roles. Experienced in patient interaction, appointment coordination, documentation, and maintaining confidentiality. Brings excellent communication skills, professionalism, and a patient-centered approach, with the ability to quickly learn healthcare systems and workflows.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Schedule, confirm, and coordinate patient appointments using electronic scheduling systems
• Communicate with patients by phone and in person to gather demographic and appointment information
• Verify insurance information and obtain required authorizations when applicable
• Maintain accurate patient records while ensuring HIPAA compliance and confidentiality
• Coordinate schedules with providers, clinical staff, and departments to optimize patient flow
• Respond to patient inquiries regarding appointments, referrals, and preparation instructions
• Manage appointment changes, cancellations, and waitlists efficiently