Tanner Aust
3303 Arroyo Verde Court, Castle Rock,CO
Summary
Dynamic Appliance Sales Specialist with proven success at Lowe's, excelling in customer service and product knowledge. Recognized for delivering top sales numbers and fostering repeat business through exceptional customer service and selling practices. Proficient in inventory software, I consistently achieve sales goals while enhancing customer experiences and promoting warranty programs.
Overview
8
8
years of professional experience
Work History
Appliance Sales Specialist
Lowe's
Castle Rock, CO
09.2018 - Current
- Provided exceptional after-sales service, leading to numerous repeat customers and referrals.
- Utilized Software to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Meticulously maintained the appliance showroom to provide an inviting and professional environment for clients.
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Maintained product knowledge to assist and educate customers on options available.
- Drove team revenue totals by bringing in top sales numbers.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
Customer Service Associate
Home Depot
Coon Rapids, MN
02.2017 - 02.2018
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Northern State University
Aberdeen, SDCoon Rapids High School
Coon Rapids, MN05.2017
Skills
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
- Customer service
- Customer assistance
- Strong communication and interpersonal skills
- Proficient in software
- Delivery coordination
- Product knowledge expertise
- Multitasking
- Problem-solving abilities
- Adaptable and flexible
- Product knowledge
- Loyalty program promotion
- Accessories pairing
- Friendly and helpful
- Reliability
- Meeting sales goals
Languages
Spanish
Limited Working
English
Native or Bilingual
Accomplishments
• Sold over $1.5 million in appliances for the last 3 straight years.
• Enrolled at least 100 customers on loyalty programs and credit cards over the past 3 years.
• Achieved a 35% close rate on extended warranty add ons on appliance transactions for 3 straight years.
• Was a top 10 performer in specialty sales in 2022. Both in the district and in the region.
Timeline
Appliance Sales Specialist
Lowe's
09.2018 - Current
Customer Service Associate
Home Depot
02.2017 - 02.2018
Northern State University
Coon Rapids High School