Hi, I’m
Tanner Bellerose
Vista,CA
Summary
Driven professional with a proven track record at Endless Sun Surf School, and Surfside Sports excelling in customer service and team collaboration. Demonstrated ability to develop strong partnerships and increase client satisfaction through effective communication and organizational skills. Skilled in equipment maintenance and CRM, adept at transforming challenges into opportunities for growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
years of professional experience
Work History
Endless Sun Surf School
Sur Instructor
04.2021 - 08.2024
Job overview
- Developed strong partnerships with local businesses to create mutually beneficial promotional opportunities and cross-marketing efforts.
- Cleaned wetsuits between lessons and inspected for damages.
- Empowered guests and built confidence by training on techniques and praising good performance.
- Increased client satisfaction through consistent communication, feedback sessions, and progress reports.
- Organized surf camps and clinics to provide intensive training experiences for aspiring surfers.
- Assisted in marketing efforts to attract new clients, including social media promotion and community outreach events.
Surfside Sports
Customer Service Representative
04.2021 - 08.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Cal State San Marcos
Bachelor of Science from Psychology
05.2027
Skills
Customer Service
Team Collaboration
Relationship Development
Professionalism
Equipment Maintenance
Organizational Skills
Complaint Handling
Customer Relationship Management (CRM)
Multi-line phone talent
Assertiveness
Accomplishments
Current President of the Cal State San Marcos Surf Team, which is an entirely student ran organization. In charge of delegating tasks, money handling, and fundraising for a 25 person roster.
Timeline
Sur Instructor
Endless Sun Surf School
04.2021 - 08.2024
Customer Service Representative
Surfside Sports
04.2021 - 08.2024
Cal State San Marcos
Bachelor of Science from Psychology
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