Terry Jackson
Carlsbad,CA
Summary
Driven professional with a proven track record in customer service and time management, exemplified during tenure at Acadia Healthcare. Skilled in negotiating contracts and enhancing customer retention, demonstrating attention to detail and excellent customer service. Achieved significant cost savings without sacrificing quality, showcasing an ability to exceed employer expectations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sur La Table
CSC Generation
Carlsbad, CA
03.2023 - Current
- Assessed customer product needs and interests in order to best recommend suitable items.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Completed transactions in an efficient manner while providing excellent customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
Office Manager
Acadia Healthcare
Carlsbad, CA
03.2009 - 01.2019
- Organized company events including holiday parties, team building activities .
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Produced thorough, accurate and timely reports of project activities.
- Developed effective communication strategies between departments within the organization.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Catering Manager
ACTIVITES Newport Beach
Newport Beach, CA
02.2007 - 01.2019
- Negotiated contracts with vendors and suppliers, achieving cost-effective arrangements without compromising quality.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Resolved customer complaints quickly and efficiently.
- Developed customized menus in collaboration with chefs, accommodating dietary restrictions and client preferences.
- Set and monitored sales targets, implementing initiatives to drive revenue growth in the catering department.
Education
Medical Billing
UEI College
San Marcos, CA03-2009
Skills
- Excellent customer service
- Attention to detail
- Excellent attendance record
- Excellent time management
Accomplishments
- Golden Whisk June and December 2024 Sur La Table
Certification
- Medical Billing Certificate graduated with honor
Timeline
Sur La Table
CSC Generation
03.2023 - Current
Office Manager
Acadia Healthcare
03.2009 - 01.2019
Catering Manager
ACTIVITES Newport Beach
02.2007 - 01.2019
Medical Billing
UEI College
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