Tanner Derouen
Prairieville,United States
Summary
State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Ocean Behavioral Hospital
Baton Rouge, LA
10.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Improved patient well-being by providing compassionate care and support during their mental health journey.
Traveling Certified Nurse, Assistant
Shiftkey
Baton Rouge, LA
03.2023 - Current
- Worked closely with coworkers to strategically plan for company growth.
- Managed and completed paperwork and overall office administration operations.
- Organized documentation for smooth Action in only Timeframe.
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
Certified Nurse Assistant
Platinum
Lafayette, LA
04.2023 - 03.2024
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Carried out day-day-day duties accurately and efficiently.
Call Center Associate
Delta Air Lines, Inc
Lafayette, LA
02.2020 - 05.2022
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Reached out proactively to dissatisfied customers as part of a retention effort.
- Balanced multiple responsibilities concurrently by organizing workload effectively.
- Supported successful sales campaigns by promoting special offers during relevant customer interactions.
- Managed high-volume inbound calls, maintaining composure and professionalism under pressure.
- Provided expert assistance to callers, efficiently navigating internal systems to address inquiries accurately.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Assistant Store Manager
Louisiana Wireless
New Iberia, LA
06.2016 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Certified Nurse, Assistant
New Iberia Medical Center
New Iberia, LA
06.2015 - 06.2018
- Enhanced efficiency of Job title work by organizing resources, records and personnel to accomplish demanding targets.
- Keyed all data into Software.
- Kept team efficient and on-task by maintaining well-stocked and organized supplies.
- Attended to office operations and required paperwork.
- Participated in strategic planning for company growth.
- Communicated proactively with supervisors, immediately explained issues and teamed on appropriate solutions.
CNA
Someone Cares
Jeanerette, LA
02.2014 - 09.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
Certified Nurse Assistant
Arc Of Acadiana
New Iberia, LA
06.2012 - 11.2014
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked with Job title to complete Number Type and Type daily treatments.
- Maintained best-in-class standards for individualized care in Number-bed unit by continuously checking in with patients and families and quickly providing care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Customer Service Representative
Express Check Advance
New Iberia, LA
11.2013 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate Of Business Administration - Business Management
Ashworth College
Norcross, GACertified Nurse, Assistant - Medical Assisting
Charity Institution
Lafayette, LA03.2023
Laser Tech - Laser Technician
Dallas Lazer Institution
Dallas, TX02.2021
Nursing Assistant - Medical
Franklin Community Leading Center
Franklin, LA02.2005
High School Diploma -
Belaire High School
Baton Rouge, LA05.2003
Skills
- Charting Expertise
- Quality Assurance Controls
- Catheter Change and Preparation
- EMR Systems
- Wound Care
- Mobility Assistance Needs Understanding
- Medication Assistance
- Supporting Personal Needs
- Grooming and Bathing Assistance
- Family Support and Assistance
- Intake Recording
- Recording Vital Signs
- Documenting Behaviors
- Respiratory Equipment Training
- Performing Patient Intakes
- Nursing Standards
- Wheelchair Assistance
- Nursing Assistance
- Range of Motion Exercises
- Monitor Vitals
- Bathing and Dressing
- Monitoring Fluids
- Bed Making and Linen Changes
- Activities of Daily Living (ADL) Support
- Quality Patient Care
- Feeding Tube Management
Timeline
Mental Health Technician
Ocean Behavioral Hospital
10.2023 - Current
Certified Nurse Assistant
Platinum
04.2023 - 03.2024
Traveling Certified Nurse, Assistant
Shiftkey
03.2023 - Current
Call Center Associate
Delta Air Lines, Inc
02.2020 - 05.2022
Assistant Store Manager
Louisiana Wireless
06.2016 - 11.2019
Certified Nurse, Assistant
New Iberia Medical Center
06.2015 - 06.2018
CNA
Someone Cares
02.2014 - 09.2016
Customer Service Representative
Express Check Advance
11.2013 - 09.2014
Certified Nurse Assistant
Arc Of Acadiana
06.2012 - 11.2014
Certified Nurse, Assistant - Medical Assisting
Charity Institution
Laser Tech - Laser Technician
Dallas Lazer Institution
High School Diploma -
Belaire High School
Associate Of Business Administration - Business Management
Ashworth College
Nursing Assistant - Medical
Franklin Community Leading Center