Tanner Ernst
Shelby
Summary
Dynamic IT support professional with a proven track record at Wendy's, excelling in troubleshooting Windows 11 systems and enhancing operational efficiency. Skilled in computer repair and adept at multitasking, I leverage strong communication and problem-solving abilities to deliver exceptional results in fast-paced environments. Committed to reliability and continuous improvement.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member/IT Support
wendys
Shelby
03.2025 - Current
- Demonstrated strong time management by balancing full-time schooling with 40-hour work weeks across varying shifts.
- Diagnosed and resolved critical technical issues, troubleshooting Windows 11 kiosk systems via command prompt to restore functionality.
- Provided IT support to management by repairing computers, assisting with email functionality, and performing hardware diagnostics.
- Handled multiple roles in fast-paced environment, ensuring efficiency and accuracy in service delivery.
- Enhanced communication and teamwork skills through collaboration and adaptability in diverse settings.
- Maintained excellent reliability, attendance, and accountability throughout employment.
Education
Cybersecurity Program -
Pioneer Career And Technology
Shelby, OH03-2026
Computer Science
ONU
Ada, OH03-2026
Electrical engineering -
Cyber Space Wing summer camp
mansfield, OhioSkills
- IT support
- Troubleshooting skills
- Windows 10 proficiency
- Command prompt usage
- Computer repair
- Cybersecurity expertise
- Bug finding
- Hardware diagnosis
- Penetration testing
- Python programming
- Electrical engineering
- PCB design
- Problem solving strategies
- Systematic thinking
- Multitasking abilities
- Time management
- Adaptability and persistence
- Communication skills
- Interpersonal skills
- Accountability and loyalty
- Time management
Certification
- Acer Chromebook Repair Techspert, Techspert
- Certiport Information Technology Specialist: Device Configuration and Management, Certiport
- Cisco Certified Support Technician IT Support, Cisco
- Cisco Certified Support Technician Cybersecurity, Cisco
Reliable
- Have a Drives license to operate a 4 wheel motor vehicle
- Never have been late
- Dont call off normally
- Does job how trained correctly
- easly make friends and often a good work enviroment while following rules
- motorcycle permit (soon)
- fascinated with computers and love working on computer so tech related jobs are completed
Timeline
Crew Member/IT Support
wendys
03.2025 - Current
Cybersecurity Program -
Pioneer Career And Technology
Computer Science
ONU
Electrical engineering -
Cyber Space Wing summer camp