Tanner Germain
Alma
Summary
Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Personal Banker
Waumandee State Bank
Waumandee
09.2021 - Current
- Assisted customers with account openings and financial product inquiries.
- Educated clients on banking services and digital tools available.
- Managed customer transactions and ensured compliance with bank policies.
- Resolved customer issues and provided exceptional service in a timely manner.
- Provided customer service to clients, including answering questions and resolving issues.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Cross-sold banking products such as credit cards, loans and investments.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Participated in training sessions regarding new banking products or services.
- Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
- Responded promptly to customer emails, phone calls and requests for information.
Cook/Delivery Driver
Thiels Amarican Pie
Osceola
06.2014 - 08.2021
- Collaborated with team members to ensure timely food preparation and service.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Followed established procedures and requirements for safe food handling, storage and service.
- Resolved customer complaints regarding food quality or services provided.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Delivered orders promptly to customers across local neighborhoods.
- Communicated with customers to confirm delivery details and address concerns.
- Collaborated with team members to coordinate schedules and optimize deliveries.
Education
High School Diploma -
Osceola High School
Osceola, WI05-2019
Skills
- Financial product knowledge
- Customer transaction management
- Compliance adherence
- Fraud detection
- Digital banking solutions
- Customer relationship management
- Cross-selling techniques
- Branch operations support
- Cash handling accuracy
- Team coordination
- Effective communication
- Problem solving
- Conflict resolution
- Client education
- Time management
- Cash handling
- Positive attitude
- Account management
- Account maintenance
- Customer service
- Teller support
Timeline
Personal Banker
Waumandee State Bank
09.2021 - Current
Cook/Delivery Driver
Thiels Amarican Pie
06.2014 - 08.2021
High School Diploma -
Osceola High School