Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tanner Gillingham

Cheney

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, professional active listening and analytical problem-solving skills insuring issues are resolved properly and efficiently. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative III

Premera Blue Cross, BCBS Association
08.2022 - Current
  • Resolve customer concerns/complaints quickly with empathy and professionalism resulting in increased satisfaction.
  • Meet customer call guidelines for service levels, handle time and productivity.
  • Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provide coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participate in training programs to enhance product knowledge and customer service skills.
  • Analyze personal customer service metrics to identify trends and develop strategies for improvement.


Sterile Processing Technician

Providence Sacred Heart Medical Center
05.2020 - 08.2022
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Achieved high levels of accuracy in record-keeping, logging important data related to sterilization cycles and equipment usage.
  • Streamlined workflow for the department by organizing instruments and equipment in a systematic manner.
  • Ordered and restocked supplies for decontamination and surgical areas.
  • Optimized inventory management by conducting routine audits, identifying discrepancies, and resolving issues promptly.
  • Maintained up-to-date knowledge on industry best practices, participating in relevant training programs and workshops.
  • Assisted in staff development by providing guidance to new team members on proper sterile processing techniques.

Education

High School Diploma -

Cheney High School
Cheney, WA
06-2018

Skills

  • Customer service
  • Documentation/Data entry
  • Problem resolution
  • Research
  • Critical thinking
  • Relationship building
  • Microsoft outlook
  • Computer proficiency

Certification

  • Certificate of completion, FEP 101 Training, Oct. 2022
  • SQM World Class Certified, Customer Service Representative, Apr. 2024


Timeline

Customer Service Representative III

Premera Blue Cross, BCBS Association
08.2022 - Current

Sterile Processing Technician

Providence Sacred Heart Medical Center
05.2020 - 08.2022

High School Diploma -

Cheney High School

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Tanner Gillingham