Tanner Higbee
Bethany,OK
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
IT Support Specialist
USN
Tinker AFB , OK
07.2022 - Current
- Identified problems in printers, scanners and networking hardware, applying required fixes, or escalating issues.
- Monitored system performance to ensure optimal operations.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
Store Supervisor
USN
Tinker AFB, OK
08.2021 - 07.2022
- Processed credit card payments and counted back change and currency with accuracy rate.
- Maintained clean and organized facility to prevent accidents, damages and lost items.
- Stocked shelves and racks to keep up with customer's needs
- Trained, managed and motivated employees to promote professional skill development.
Customer Service Supervisor
Select Blinds
Mesa, AZ
07.2017 - 04.2020
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Some College (No Degree) - Information Technology
CNATT
Various LocationsSkills
- Service support
- Desktop support
- Software diagnosis
- Application support
- Sales expertise
- Cash handling
- Bank and safe deposits
- Attention to detail
- Interpersonal skills
- Customer satisfaction
Languages
Spanish
Limited
Timeline
IT Support Specialist
USN
07.2022 - Current
Store Supervisor
USN
08.2021 - 07.2022
Customer Service Supervisor
Select Blinds
07.2017 - 04.2020
Some College (No Degree) - Information Technology
CNATT
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