Tanner Littmann
New Britain,CT
Summary
Results-driven regional community ambassador specializing in event organization and training development. Demonstrated success in engaging customers and building relationships to enhance community awareness and support for local initiatives. Experienced community and training leader with a background in outreach, event organization, and team development. Known for building relationships, leading large meetings, and strengthening performance across multiple locations.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Regional Community Ambassador
MISSION BBQ
Orange, Connecticut
06.2024 - Current
- Mentored and coached staff across thirteen restaurants and markets in CT, DE, MD, NJ, and NY for over two years. Providing ongoing support to enhance operational efficiency within multiple locations.
- Developed training programs to elevate team skills and performance standards.
- Guided teammates in developing skills and analysis to align with MISSION BBQ goals.
- Collaborated with team members to foster a welcoming and inclusive atmosphere across locations.
- Facilitated bi-annual performance evaluations across thirteen restaurants
- Led weekly and monthly business meetings for groups of up to 350 individuals
- Collaborated closely with company branding and marketing team to enhance social media presence and communication with target audience
Community Ambassador
MISSION BBQ
Orange, CT
02.2023 - 06.2024
- Orchestrated outreach efforts to local businesses and community members, enhancing awareness of MISSION BBQ's mission.
- Engaged customers through community events and outreach initiatives, fostering stronger community connections.
- Supported marketing efforts by building relationships with community members.
- Assisted in organizing fundraising events for local charities and organizations.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
Hourly Shift Lead
MISSION BBQ
Orange, Connecticut
03.2022 - 02.2023
- Supervised daily operations to maintain service quality during peak hours.
- Supervised staff during shift changes to facilitate seamless transitions.
- Identified operational challenges and implemented effective solutions to enhance team performance.
- Resolved customer complaints and communicated insights to senior management.
- Responded to customer inquiries and complaints in a professional manner.
Hourly Teammate
MISSION BBQ
Southington, Connecticut
06.2019 - 03.2022
- Delivered exceptional customer service, fostering satisfaction and loyalty among patrons.
- Initiated conversations with customers, leveraging interpersonal skills to enhance engagement and connection.
- Encouraged customers to support and donate to local military and first responder charities embracing MISSION BBQ's drive to give back
- Executed daily duties with accuracy and efficiency, contributing to overall store operations.
Education
Some College (No Degree) - Business Communication
Tunxis Community College
Farmington, CTSome College (No Degree) - Mechanical Engineering
University of Rhode Island
Kingston, RIHigh School Diploma -
Woodstock Academy
Woodstock, CT06-2020
Skills
- Community outreach
- Event organization
- Training development
- Community engagement
- Team building
- Employee training
- Public speaking
- Relationship building
- Google Workspace proficiency
Certification
- Serve Safe - Manager
Languages
Spanish
Limited
Timeline
Regional Community Ambassador
MISSION BBQ
06.2024 - Current
Community Ambassador
MISSION BBQ
02.2023 - 06.2024
Hourly Shift Lead
MISSION BBQ
03.2022 - 02.2023
Hourly Teammate
MISSION BBQ
06.2019 - 03.2022
Some College (No Degree) - Business Communication
Tunxis Community College
Some College (No Degree) - Mechanical Engineering
University of Rhode Island
High School Diploma -
Woodstock Academy