Tanner Robins
North Wildwood,NJ
Summary
Devoted, loyal worker with the drive to constantly improve and learn. Like anyone, trying to earn a living but looking to really dive in and begin this career. Open minded with a positive attitude in the face of any task and objective. I put myself in other's shoes to gain additional view points to maintain cohesive work environment as well as gain more insight to the task at hand. I want to work, I want to excel and become a true asset to the team.
Overview
10
10
years of professional experience
Work History
Merchandising Specialist
Lowes
01.2023 - Current
- Scheduled regular maintenance and repair of up to 20 displays per day for longevity.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Organized store merchandise racks by size, style, and color.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Developed merchandising strategy to efficiently move overstock.
- Presented store update suggestions and layouts to management and stakeholders.
Lab Aide
John A. Moran Eye Center
08.2022 - 10.2022
- Performed complex troubleshooting and assisted in leading initiatives to solve challenging scientific problems with assays or instrumentation.
- Performed pre-analytical, analytical and post-analytical processing procedures.
- Tested 10+ specimens and blood products in accordance with Lab standard operating procedures per day.
- Documented changes during experiments, noting unexpected issues arising during research activities.
- Analyzed testing results based on established indicators, submitting findings to central lab database.
- Documented test results using computerized and manual transcription methods.
- Evaluated and implemented new technologies and laboratory techniques to improve quality and robustness of sample analysis.
Vendor Liaison
Discover Financial Services, DFS
05.2019 - 01.2022
- Organized and detail-oriented with strong work ethic.
- Demonstrated leadership skills in managing projects from concept to completion.
- Composed correspondence to internal and external parties as requested.
- Added, modified and purged file entries.
- Processed and scanned files into electronic databases.
- Managed vendor performance to maximize profitability and achieve financial objectives.
- Accessed and used computer software applications to update and maintain records.
- Checked records for accuracy and completeness, and corrected errors.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Answered queries by locating and retrieving necessary files.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Works well in team setting, providing support and guidance.
- Uses strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Fraud Prevention Specialist
Discover Financial Services, DFS
05.2018 - 05.2019
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Paid attention to detail while completing assignments.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
New Hire Trainer
Discover Financial Services, DFS
06.2015 - 05.2018
- Managed all exempt employee coaching, training, and performance improvement actions for the collections team.
- Delivered new employee onboarding and training sessions via PowerPoint.
- Created in-depth training manual for all employees.
- Directed field training to enhance participants' skills.
- Conducted training courses and prepared videos for long-term use.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
Collection Specialist
Discover Financial Services, DFS
08.2013 - 06.2015
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Bachelor of Science - Cellular Biology And Chemistry Minor
University of Utah
Salt Lake City, UT05.2022
Skills
- Quick and professional communication both verbal and written
- Fine motor skills using small tools on delicate and fragile work
- Proficiency in Microsoft Office with emphasis on Word and Excel
- Highly self motivated and task oriented
- Excellent at prioritizing completion and results
- Fast learner with the drive to continuously learn and improve
- Critical thinker
- Problem solver
- Interpersonal skills
- Team Leadership
- Productivity Performance
- Employee Training
Volunteer at United Way, Salt Lake City Marathon and Salt Lake Bicycle Collective
Giving back to your community is very important to me and I have been able to do that in a few different ways. My personal interest and love for cycling drew me to the outdoors community and allowed me to help others find that same passion. I was able to join the Bicycle Collective and build and restore bikes that were then donated to those without transportation or in need.
Timeline
Merchandising Specialist
Lowes
01.2023 - Current
Lab Aide
John A. Moran Eye Center
08.2022 - 10.2022
Vendor Liaison
Discover Financial Services, DFS
05.2019 - 01.2022
Fraud Prevention Specialist
Discover Financial Services, DFS
05.2018 - 05.2019
New Hire Trainer
Discover Financial Services, DFS
06.2015 - 05.2018
Collection Specialist
Discover Financial Services, DFS
08.2013 - 06.2015
Bachelor of Science - Cellular Biology And Chemistry Minor
University of Utah
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