TANNER SELL
Grosse Pointe
Summary
Experienced, dedicated, results driven shift manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Strong leadership abilities combined with excellent communication skills ensures high team morale and collaborative work environment. Talent for proactively solving problems and keeping team members on task.
Overview
1
1
year of professional experience
Work History
Shift Manager
Shell Station
06.2023 - Current
- Demonstrate effective leadership throughout role; motivate team members to provide excellent service while fostering a positive environment
- Manage training and on-boarding of new team members, promote efficient work ethic amongst team
- Oversee daily operations; track receipts, employee hours, and inventory movements. Maintain cleanliness of employee and public areas
- Handle emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents
- Handle and resolve customer complaints with a can-do attitude addressing needs/concerns promptly with care
- Utilize proper cash management skills, ensuring accurate transactions and adhering to protocols in place
- Highly efficient in problem solving; troubleshoot equipment to reduce service calls and downtime. Manage staffing shortages, inventory recall/issues, and implement proper measures for inclement weather safety
- Build relationships with customers and managed accounts to drive revenue and profit
Education
High School Diploma -
North Lake High School
St. Clair Shores, Mi10.2023
Skills
- Cash Handling
- Decision-Making
- Employee Training
- Workplace Safety
- Opening and closing procedures
- Handling Customer Complaints
- Equipment Troubleshooting
- Problem-Solving
- Inventory Management
- Daily Operations Coordination
- Lottery Handling
- Computer Skills
- Conflict Resolution
Timeline
Shift Manager
Shell Station
06.2023 - Current
High School Diploma -
North Lake High School