Tanner Wale

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

• Google IT Support Certification - September 29, 2022
• Google Data Analysis Certification - August 10, 2023
• Licensed CompTIA A+ - December 16, 2022
• Licensed Network+ - February 27, 2023
• Licensed Security+ - June 12, 2023

CYB 320 SWOT, Strengths, Weaknesses, Opportunities, and Threats Analysis Worksheet Personal Security and Home Technology project I used strengths, weaknesses, opportunities, and threats of a home network to identify where security is needed. I used what is called a SWOT sheet to identify all these areas to get a better understanding of a home network.

IT 212 Project One, I had to compare cable and fiber lines to see the pros and cons of each line and when you should use them for a certain scenario. I then had to troubleshoot hardware problems by checking CPU utilization, hard disk utilization, and temperature inside the computer. Software problems were solved by looking at bandwidth utilization, error rate, and latency within a network. Also, having to find printer configurations for remote employees by using Google’s cloud print with a Virtual Private Network (VPN).

• Collaborated with team of four in the development of Python Text-based Adventure Game.
• Completed intensive training in database fundamentals and software engineering.
• Documented and resolved UEFI boot order issue which led to closing ticket for customer.
• Achieved helping python logging through effectively helping with programming the logger.