Tanner Reynolds
Lincolnton,North Carolina
Summary
Experienced Banker with experience building strong customer and partner relationships to increase revenue. 4+ years of business development. 5+ years of management and team building experience.
Overview
8
8
years of professional experience
Work History
Primary Care Banker
Panacea Financial
Remote
12.2023 - Current
- Led financial analysis initiatives to enhance client service delivery and optimize banking operations.
- Developed strategic financial plans tailored to individual clients, improving customer satisfaction and retention rates.
- Trained junior bankers on compliance procedures, ensuring adherence to regulatory standards and enhancing team performance.
- Streamlined loan processing workflows, resulting in faster turnaround times and increased efficiency within the department.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Relationship Banker
Truist
Hickory, NC
10.2022 - 12.2023
- Responsible for providing expert financial solutions to existing and prospective clients by assessing their financial needs and offering solutions through bank products and services.
- Ensuring customer satisfaction while maintaining certain sales volume standards.
- Providing excellent teamwork in order to hit our institutions quarterly goals.
- Achieved 128% on the branches scorecard metrics.
Director of Operations
New Age Marketing
Charlotte, North Carolina
08.2019 - 09.2022
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 60% annually
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Maintained a proper day to day standard inside of the office to ensure daily goals were achieved
- Promoted new product lines and services in order to meet expectations for various clients
- Performed relationship-building activities with clients to increase customer retention rate by 40%
- Maintained an ROI of 100% by executing weekly/monthly sales targets
- Scaled the business into three different states and fourteen different cities by implementing management development program.
- Launched new marketing campaigns for clients primarily in the retail sector by promoting directly to clientele.
Statistical Analyst
CAROLINA PANTHERS
Charlotte, North Carolina
06.2018 - 07.2019
- Improved the accuracy of data analytics and reporting resulting in higher sales and earnings of 35%
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Worked with a team to discover specific trends in ticket sales, merchandise sales, and concession sales to generate a more consistent profit
Education
Communications
Appalachian State University
Boone, NC05.2018
Skills
- Management
- Time management
- Analysis skills
- Communication skills
- Leadership
- Customer service
- Problem Resolution
- Microsoft excel
- Computer literacy
- Sales Experience
- Market Analysis
- Marketing
- Branding
- Hubspot CRM Proficiency
Awards
Outstanding Leadership Award, Rookie Director of the year
Timeline
Primary Care Banker
Panacea Financial
12.2023 - Current
Relationship Banker
Truist
10.2022 - 12.2023
Director of Operations
New Age Marketing
08.2019 - 09.2022
Statistical Analyst
CAROLINA PANTHERS
06.2018 - 07.2019
Communications
Appalachian State University