Tannesha Smith
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Accounts Management Specialist
Internal Revenue Service, IRS
05.2018 - Current
- Managed multiple high-value accounts simultaneously while maintaining exceptional levels of service quality.
- Handled escalated client issues with diplomacy and tact while working towards mutually beneficial resolutions whenever possible.
- Conducted regular reviews of client portfolios, identifying areas for improvement or potential risks that needed monitoring closely.
- Reduced overdue payments through diligent follow-up and effective communication with clients.
Disability Claims Specialist
Tenncare
11.2019 - 02.2023
- Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
- Actively participated in internal quality audits, contributing valuable insights for continuous improvement of claim processing procedures.
- Enhanced customer satisfaction with timely communication and empathetic support during the claims process.
- Played a critical role in resolving customer complaints by addressing concerns and providing clear explanations about claim decisions, maintaining positive relationships with clients.
Claims Adjuster
United Healthcare
02.2016 - 05.2018
- Verified insurance claims and determined fair amount for settlement.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Substantiated legitimate claims and denied unjustified claims.
Education
Bachelor of Science - Social Work
LeMoyne-Owen College
Memphis, TNHigh School Diploma -
Northside High School
Memphis, TN05.2010
Skills
- Audit Support
- Accounts receivable management
- ERP System Experience
- Tax Compliance
- Revenue Recognition
- Customer Service
- Teamwork and Collaboration
- Goal-Oriented
- Customer Satisfaction
- Customer Relationships
- Goals and performance
Timeline
Disability Claims Specialist
Tenncare
11.2019 - 02.2023
Accounts Management Specialist
Internal Revenue Service, IRS
05.2018 - Current
Claims Adjuster
United Healthcare
02.2016 - 05.2018
Bachelor of Science - Social Work
LeMoyne-Owen College
High School Diploma -
Northside High School
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