Tannya Lopez
Los Angeles,CA
Overview
12
12
years of professional experience
Work History
Assitasnt Manager
Aeropostale
08.2022 - 11.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Would oversea salesfloor during store hours to ensure employees were heping customers
- Receiving shipment.
- Coaching team on selling fragrances
Supervisor
Perry Ellis International
11.2021 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
Operations Manager
Gap Inc
11.2012 - 02.2022
- Deescalating customer complaints
- Managed a team of 100+ employees.
- Every Monday i worked on technology we had in the store.
- In charge of shipment receiving and finishing
- Monitored inventory
- Ensure all compliance standards are met.
- Received and approved weekly timesheets
- Took care of any customer incident reports
- Accountable for team performance through teaching, coaching, and providing feedback to build capabilities.
- Driving results (KPIS)
- Direct and implement strategic plan
- Reviewed shift reports to understand current numbers and trends.
Hostess
Annia's Kitchen
06.2010 - 09.2011
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Informed servers of newly seated parties for speedy service.
Education
High School Diploma -
06.2011
Skills
- MS Office
- Multitasking Abilities
- Attention to Detail
- Good Telephone Etiquette
- Budget Planning
- Data and Trend Forecasting
Accomplishments
In my LOD segments my loyalty numbers were higher than the rest of the managers in my department.
Languages
Spanish
Native or Bilingual
Timeline
Assitasnt Manager - Aeropostale
08.2022 - 11.2022
Supervisor - Perry Ellis International
11.2021 - 10.2022
Operations Manager - Gap Inc
11.2012 - 02.2022
Hostess - Annia's Kitchen
06.2010 - 09.2011
James A. Garfield Senior High School - High School Diploma,