Tanquilla Davis
Tacoma,WA
Summary
Dynamic and results-driven Customer Service Representative with over 15 years of experience in delivering exceptional service and enhancing customer satisfaction. Skilled in communication, conflict resolution, and organizational abilities, consistently recognized for streamlining operations and elevating customer experiences. Committed to fostering a positive environment and providing quality service, with a strong willingness to relocate for the right opportunity. Fully authorized to work in the US for any employer, offering a wealth of expertise and a proactive approach to every role.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Touched by Dea
02.2014 - Current
- While working at Touched. By Dea. Responsibilities were to communicate with customers about the products and services offered by Touched. By Dea. In addition to that I also was responsible for documenting any complaints or dissatisfaction that customers brought forth.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online.
Education
GED -
Clover Park Technical College
Skills
- Customer service
- Organizational skills
- Reflective problem solver
- Microsoft office
- Communication skills
- Reflective decision maker
- Intentional Problem Solver
- Computer proficiency
- Conflict resolution
- Client relations
Timeline
Customer Service Representative
Touched by Dea
02.2014 - Current
GED -
Clover Park Technical College
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