TANYA BAUZO
Fayetteville,USA
Summary
Offering genuine interest in child development and desire to cultivate nurturing learning environment. Brings ability to quickly absorb new information and apply organizational and communication skills to support children's educational growth.
Overview
9
9
years of professional experience
Work History
Lead Teacher
Ms. Jo’s Childcare
11.2024 - Current
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Plans, coordinates, and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provides program options for children with special requirements
Nanny
Self Employed
06.2024 - 11.2024
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Understanding of social and emotional needs
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Enhanced communication skills for non-verbal children through consistent use of sign language and visual aids.
- Managed challenging behaviors effectively, utilizing de-escalation techniques and behavior modification strategies.
- CPR/AED certified
Sales & Service Representative
First Citizens Bank
03.2024 - 06.2024
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Processing transactions and other customer service requests in the branch
- Advising clients on investment and related products
- Transferring founds
- Take inbound calls promptly and follow through with accountability to answer customer questions
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Received loan and utility payments, sending funds to correct destinations
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
Teller Lead
PNC Bank
07.2023 - 10.2023
- Promoted financial products by maintaining excellent service offering knowledge
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Motivating and inspiring workers towards a better work performance
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Received loan and utility payments, sending funds to correct destinations
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Assist with the recruitment of new candidates by interview and screen resume
- Make appointments for new customers
- Achieves monthly goals
Branch Supervisor
First National Bank Texas
07.2022 - 05.2023
- Promoted financial products by maintaining excellent service offering knowledge
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Worked closely with management to strategize sales techniques to increase branch production and customer service
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Executed wire transfers, stop payments and account transfers
- Received loan and utility payments, sending funds to correct destinations
- Developed top-performing teams, leading to increased branch efficiency and positive customer feedback
- Achieved consistent recognition as top 5% performer in regional area
- Assist with the recruitment of new candidates by interview and screen resume
- Motivating and inspiring workers towards a better work performance
Bilingual Advocate
TTEC
08.2020 - 05.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
- Entered and processed patients' prescriptions into internal system
- Collected co-payments or full payments from customers
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients
- Completed and filed documentation for insurance, store and liability purposes
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort
- Maintained up-to-date knowledge of product and service changes
- Managed over 50 customer calls per day
Account Representative
Synchrony Financial
04.2019 - 07.2021
- Processed client payments and updated accounts
- Analyzed accounts for delinquencies and other ongoing issues
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges
- Negotiated to collect balance in full
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Counseled debtors on payment options and arranged installment agreements
- Maintained high volume of calls and met demands of busy and productive group
Sales Associate
Forever 21
10.2018 - 01.2019
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Increased sales by offering advice on purchases and promoting additional products
Child Care Worker
Centro de Cuido My First School
06.2016 - 09.2018
- Child Safety and hygiene
- Child behavior monitoring and observation
- Plan and implement educational activities
- Prepare meals and snacks for children
- Supervise and arrange indoor and outdoors activities
- Sanitize toys and play equipment
- Behavior modification techniques
- Developed professional relationship with parents
- Maintaining a safe and fun environment for childrens
Education
GED -
Escuela Superior Vocational Miguel Such
San Juan, Puerto Rico05-2007
Skills
- Childcare needs
- Lesson planning
- Activity planning
- Conflict resolution
- Behavior modeling
- Safety awareness
- Special-needs childcare
- CPR and first aid
- Classroom organization
- Infant care
Languages
Spanish
Native or Bilingual
Timeline
Lead Teacher
Ms. Jo’s Childcare
11.2024 - Current
Nanny
Self Employed
06.2024 - 11.2024
Sales & Service Representative
First Citizens Bank
03.2024 - 06.2024
Teller Lead
PNC Bank
07.2023 - 10.2023
Branch Supervisor
First National Bank Texas
07.2022 - 05.2023
Bilingual Advocate
TTEC
08.2020 - 05.2022
Account Representative
Synchrony Financial
04.2019 - 07.2021
Sales Associate
Forever 21
10.2018 - 01.2019
Child Care Worker
Centro de Cuido My First School
06.2016 - 09.2018
GED -
Escuela Superior Vocational Miguel Such
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