Tanya Bitar

Altamonte Springs,Florida

Summary

Accomplished and results-driven professional with over 20 years of progressive experience in client relations, customer retention, sales, and operational leadership. Skilled in delivering exceptional client experiences, strengthening long-term relationships, and leading day-to-day operations that support service excellence and organizational success. Proven ability to manage cross-functional teams, implement strategic initiatives, and drive continuous improvement while maintaining a strong focus on customer satisfaction and retention. Adept at conflict resolution, process improvement, and relationship management, with a reputation for professionalism, integrity, and strong interpersonal skills that foster client trust, team performance, and business growth.

Overview

years of professional experience

Certification

Work History

Life & Health Insurance Broker / Producer

Usurance Financial

01.2023 - Current

Deliver consultative, client-focused service by assessing individual and family coverage needs and recommending tailored life and health insurance solutions aligned with financial goals.
Educate clients on policy options while simplifying complex coverage details into clear, service-driven guidance.
Build and maintain strong client relationships through proactive communication, ongoing policy reviews, and personalized support, resulting in trust, retention, and referral opportunities.
Apply sales, customer service, and relationship-building expertise to generate new business while providing a high-touch client experience comparable to luxury hospitality standards.

Administrative Assistant

Tawill Engineering

01.2019 - 01.2023

Delivered high-level client and administrative support in a fast-paced professional environment, serving as a key liaison between project managers, engineers, field staff, and external stakeholders.
Prepared, proofread, and managed detailed reports, proposals, presentations, and project documentation with exceptional accuracy, professionalism, and attention to client-facing quality.
Coordinated schedules, meetings, site visits, and inspections while managing calendars and logistics to ensure seamless communication, operational efficiency, and positive client experiences.
Managed multiple time-sensitive priorities with strong organizational skills, discretion, and a service-focused approach that supported project success and strengthened internal and external relationships.

Sales, Marketing & Leadership Development

Trinity Growth Foundations

01.2011 - 01.2019

Delivered client-centered sales and relationship-building strategies through direct and digital outreach, consistently exceeding performance goals while enhancing customer engagement and retention.
Built, trained, and mentored a high-performing team of 100+ representatives, emphasizing service excellence, professional development, and strong client relationship practices.
Provided one-on-one coaching to emerging professionals, strengthening communication, leadership, and customer service skills to improve individual performance and client satisfaction.
Developed team leaders through mentorship, strategic guidance, and accountability, fostering collaborative environments aligned with organizational values, operational success, and long-term relationship growth.

Education

Associate of Arts - Hospitality Management

University of Central Florida (UCF)

Orlando, FL

High School Diploma - General Studies

Lake Brantley High School

Altamonte Springs, FL

Skills

Initiative-driven team member
Client relations expert
Adaptable to change

Effective prioritization
Proficient in building relationships
Strong task management