Tanya Black
Las Vegas
Summary
Operations leader with 18+ years directing multi-unit restaurant and retail portfolios. Proven ability to lead General Managers and large frontline teams to deliver consistent guest experience, operational excellence, and rapid time-to-target results. Deep expertise in new store openings and remodel rollouts—end-to-end pre-opening planning, launch execution, and stabilization—plus KPI & financial performance management, audit/compliance, and cross-functional collaboration. Based in Las Vegas and ready to scale multi-unit operations for growth.
Overview
21
21
years of professional experience
Work History
Field Leader
Chipotle Mexican Grill
Las Vegas, NV
09.2018 - Current
- Lead operations across 8 restaurants with direct oversight of 8 General Managers and leadership responsibility for 350+ employees. Primary operational partner for market performance, compliance, and expansion readiness.
- Store Openings & Remodels (Primary focus): Lead full lifecycle for new openings and remodels—site readiness verification, vendor and equipment coordination, POS/system activation, inventory and supply chain setup, recruiting & onboarding, manager launch training, merchandising, marketing coordination, and hands-on opening-week support. Developed standardized launch playbooks and checklists to accelerate first-month stabilization and ensure SOP consistency.
- Operational Leadership: Own district-level sales, labor, food cost, inventory control, guest experience standards, and audit readiness. Set KPIs, monitor trends, and implement corrective actions to meet targets.
- Leadership Development: Coach and mentor GMs and assistant managers on operations, financials, guest recovery, and culture; design role-based development plans and succession pipelines.
- Cross-Functional Partnership: Coordinate with HR, Finance, Facilities, Training, and Marketing on budgets, staffing plans, site readiness, and promotional execution.
- Process Improvement & Compliance: Implemented operational improvements that reduced expense and improved service consistency; maintained audit/compliance scores above company benchmarks.
- Key achievements: Led multiple successful openings/remodels delivering consistent first-quarter sales and SOP targets.
- Reduced average time-to-target for new units through standardized launch protocols.
Metro District Sales Manager
Mom365
San Diego, CA
07.2015 - 07.2018
- Directed operations across 24 locations spanning three states; focused on market expansion, client rollouts, and multi-site performance.
- Led expansion and rollout initiatives: site prep, merchandising, manager recruitment/onboarding, product/service training, and client handoff. Created launch timelines and escalation processes to ensure smooth market entry.
- Implemented KPI dashboards and accountability frameworks to drive consistent performance across markets.
- Served as primary operational escalation for strategic accounts and coordinated cross-functional launch activities.
- Key achievements: Shortened ramp time for new locations through consistent onboarding and launch support.
- Improved rollout consistency and client satisfaction across multiple markets.
Regional District Manager
The Money Shop
Nottingham, United Kingdom
11.2012 - 05.2015
- Oversaw operations for 29 branches through direct leadership of 3 District Managers; responsible for regional P&L, compliance, and growth initiatives.
- Supported multiple new site launches and remodels: staffing plans, systems setup, merchant services, in-store training, and merchandising.
- Conducted business reviews and operational audits to scale best practices and drive KPI improvements.
- Built leadership pipelines and promoted high-potential managers into district roles.
- Key achievements: Achieved #1 company-wide KPI ranking for the region through disciplined operations and focused coaching.
- Successfully launched multiple locations with sustained performance gains.
District Manager
Xtra-Vision
Belfast, Northern Ireland
01.2006 - 11.2012
- Managed a 23-location retail district within a national chain; accountable for profitability, standards, and site openings.
- Led numerous new store openings and remodel projects: site setup, inventory flow, merchandising, payroll/POS setup, and store-level training. Provided hands-on opening-week support to ensure operational readiness.
- Managed staffing, scheduling, payroll accuracy, shrink control, merchandising, and local P&L performance.
- Recruited, trained, and developed managers and store teams; implemented consistent training and accountability frameworks.
- Key achievements: Executed multiple successful openings and remodels while driving district-wide sales improvements and operational consistency.
Education
Master of Science (MSc) - Business Development & Innovation
University of Ulster
Bachelor of Science (BSc) - Business Studies
University of Ulster
Skills
- Operational Strategy
- Store Launch Playbooks
- KPI & Data Analysis
- Budgeting & Cost Control
- Workforce Management Systems
- POS/System Implementation
- Inventory & Supplier Coordination
- Audit Procedures
- Training Program Design
- Microsoft Excel
Accomplishments
- Designed and implemented store launch playbooks and training sequences that shortened ramp time and improved early operational metrics across formats.
- Maintained audit and compliance performance above company standards consistently.
- Built talent pipelines; promoted multiple managers to district/regional leadership roles.
Timeline
Field Leader
Chipotle Mexican Grill
09.2018 - Current
Metro District Sales Manager
Mom365
07.2015 - 07.2018
Regional District Manager
The Money Shop
11.2012 - 05.2015
District Manager
Xtra-Vision
01.2006 - 11.2012
Bachelor of Science (BSc) - Business Studies
University of Ulster
Master of Science (MSc) - Business Development & Innovation
University of Ulster
PROFESSIONAL ATTRIBUTES
Collaborative cross-functional partner; strong coach and communicator; results-driven with focus on scalability, guest experience, and rapid operational stabilization during expansions.
ADDITIONAL
18+ years multi-site leadership with direct responsibility for senior managers and large frontline teams