Tanya Boettcher
Brillion,WI
Summary
Experienced healthcare leader with strengths in care coordination, member experience, and cross-functional leadership. Skilled in process improvement, workflow analysis, and coaching teams to support better service outcomes.
Overview
2026
2026
years of professional experience
Work History
Associate Director, Manager, Supervisor
Humana
Brillion, Wisconsin
11.2003 - 01.2026
- Directed cross-functional Humana teams supporting member experience and care coordination initiatives.
- Improved member experience and care coordination outcomes through cross-functional Humana team leadership.
- Coached new leaders in identifying talents and articulating valuable contributions.
- Mentored new leaders and helped identify strengths and contributions.
- Developed new leaders by facilitating talent identification and growth of contributions.
- Analyzed performance data to guide service process and workflow improvements.
- Strengthened service processes and workflows through performance data review.
- Reviewed performance data to enhance service processes and workflows at Humana.
- Facilitated collaboration among cross-functional Humana teams to enhance member experience and care coordination initiatives.
Customer Care Representative
Humana
Green Bay, Wisconsin
1995 - 10.1997
- Answered Humana member calls about benefits, coverage, and eligibility questions.
- Resolved billing concerns and guided members through account questions.
- Reviewed claims details and explained plan information using Humana systems.
- Documented customer interactions and updated case notes in service records.
Education
Bachelor of Arts - Organizational Communication
UWGB
Green Bay, WI05-1992
Skills
- Healthcare management
- Care management
- Member engagement
- Data analysis
- Data-driven decision making
- Workflow optimization
- Cross-functional collaboration
Affiliations
- Volunteer work on the Brillion Community Drive
- Volunteer, Hospice
Timeline
Associate Director, Manager, Supervisor
Humana
11.2003 - 01.2026
Customer Care Representative
Humana
1995 - 10.1997
Bachelor of Arts - Organizational Communication
UWGB