Valeria Orrego
Sanford,FL
Summary
Knowledgeable Assistant Manger & Social Media Director experienced in executing social media strategies across social platforms. . Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Innovative and goal-oriented Management professional committed to Healthcare Organizations . Dedicated team player skilled at mediation and conflict resolution.
Overview
8
8
years of professional experience
Work History
Social Media Director/Assistant Manager
Tres Jolie Medical Spa
Lake Mary, FL
02.2022 - Current
- Strengthened client relationships by providing exceptional customer service and support.
- Maintained compliance with industry regulations, licensing requirements, and safety standards to ensure the highest level of professionalism within the medical establishment.
- Recorded product sales into spa's weekly income report.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Analyzed and reported social media and online marketing campaign results.
- Designed and implemented social media strategies to align with business goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Provided exceptional customer service, addressing passenger inquiries promptly and professionally.
- Increased patient referrals with exceptional customer service and informative consultations.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Front Desk Receptionist
Courtyard By Marriott
Lake Mary FL
01.2018 - 01.2022
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected room deposits, fees, and payments.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Associate
Target
Lake Mary
09.2016 - 09.2018
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
Bachelor of Arts - Health Management
University of Central Florida
Orlando06.2024
Skills
- Customer Service
- Healthcare Management
- Brand Awareness
- Employee Training
- Patient confidentiality
- Social Media Marketing
- Customer Feedback Analysis
- Health and Safety Regulations
- Process Implementation
- Time Management
- Interpersonal Skills
- Professional Demeanor
- Effective Communication
- Patient Care Assessment
- Professionalism
Additional Information
During my senior year, I gained invaluable knowledge through an internship completed at Tres Jolie Medical Spa with the Director of Operations. This opportunity has taught me many important aspects that go into running a successful business, specifically healthcare management.
Languages
Spanish
Native or Bilingual
Timeline
Social Media Director/Assistant Manager
Tres Jolie Medical Spa
02.2022 - Current
Front Desk Receptionist
Courtyard By Marriott
01.2018 - 01.2022
Associate
Target
09.2016 - 09.2018
Bachelor of Arts - Health Management
University of Central Florida