Tanya Boyd
Clayton,NJ
Summary
Experienced and results -driven Patient Access Manager with extensive experience in managing healthcare operations, improving patient care, and optimizing healthcare systems. Proven expertise in strategic planing, staff management, and regulatory compliance. Adept at leading multidisciplinary teams to achieve organizational goals, enhance service delivery, and ensure financial sustainability. Committed to exceptional customer service , conflict resolution, and fostering a culture of continuous improvement in teamwork and patient- centered care in diverse healthcare settings.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Patient Access Manager
Jefferson East Region
02.1992 - 07.2024
- Oversaw daily operations of scheduling 84 staff members
- Completed payroll weekly with Kronos/MyTime System
- Audited charts and work queues weekly for accuracy
- Performed disciplinary corrective action
- Recruited, hired and trained staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
- Drove POS Collections metrics for success on three campuses.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Developed comprehensive onboarding programs for new hires, setting them up for success in their roles and ensuring a seamless transition into the organization.
Assistant Manager of Healthcare Access
Kennedy Health System
04.2007 - 10.2017
- Conducted performance evaluations and disciplinary actions of staff of 38 employees
- Completed weekly electronic reports
- Trained staff for accuracy performance
- Interviewed patients and family members for demographic data.
- Developed strong working relationships with staff, fostering a positive work environment.
Senior Healthcare Access Registar
Kennedy Health System
09.2001 - 04.2007
- Completed the admission and outpatient/ER registration process
- Collected co-payments
- Educated staff and completed monthly staffing schedule, addressed issues and concerns with staff and other ancillary departments.
Education
High School Diploma -
Highland Regional High School
Blackwood, NJSkills
- Healthcare Operations Management
- Strategic Planning & Execution Staff & Development
- HIPAA Compliance & Accreditation
- Quality Improvement Initiatives
- Patient Care Optimization
- Stakeholder Engagement
- Health Information Systems
- Advanced Oral Communication
- Kronos/MyTime payroll
- EPIC
- Team Leadership
- Communication Skills
- HIPAA Compliance
Certification
- Epic Super User, Jefferson Health NJ
- People Essentials Leadership, Jefferson NJ
- St. Joseph University Leadership
Personal Information
Title: Patient Access Manager
Timeline
Assistant Manager of Healthcare Access
Kennedy Health System
04.2007 - 10.2017
Senior Healthcare Access Registar
Kennedy Health System
09.2001 - 04.2007
Patient Access Manager
Jefferson East Region
02.1992 - 07.2024
High School Diploma -
Highland Regional High School
- Epic Super User, Jefferson Health NJ
- People Essentials Leadership, Jefferson NJ
- St. Joseph University Leadership
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