Tanya Brink
Olathe,KS
Summary
Dynamic professional with a proven track record at Quest Diagnostics, excelling in client relations and quality control. Recognized for attention to detail and effective team leadership, I implemented training programs that enhanced staff performance and compliance. Adept at multitasking, I consistently improved operational efficiency while ensuring exceptional customer service.
Overview
11
11
years of professional experience
Work History
Client Traffic & Quality Control Coordinator
Quest Diagnostics
Lenexa, Kansas
09.2020 - 03.2025
- Facilitated audits to ensure adherence to regulatory requirements and accreditation standards.
- Trained staff on account setup information into applicable items. Review information for reasonableness and accuracy.
- Have an advanced working knowledge of applicable systems (Salesforce, QTN, ESP, etc.). And understand how they integrate.
- Act as a backup for Client Administration representatives.
- Correspond with clients and sales representatives regarding the status of account setup, orders, and changes.
- Corresponds with sales or clients regarding questions.
- Worked with internal and external developers to enhance AI project.
- Other duties assigned by management.
Team Lead/Store Manager
Eat Fit Go
Olathe, KS
08.2018 - 03.2020
- Transitioned from a Team Lead position to Store manager at two locations (Overland Park and Olathe).
- Implemented process improvements to streamline operational tasks and activities.
- Developed training materials for staff development and knowledge sharing.
- Hired and trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Analyze and report P&L sheets.
- Customer service handling.
- Monitor inventory and place orders for both stores accordingly.
- Assisted with local events in the surrounding Kansas City.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Store Keyholder II
Amy's Hallmark
Olathe, Kansas
09.2016 - 08.2017
- Assisted customers with product selection and gift ideas.
- Maintained store organization and product displays for optimal visibility.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Verified accuracy of register tills at beginning and end of shift.
Receptionist
Fulk Chiropractic
Olathe, Kansas
03.2016 - 04.2016
- Scheduled appointments and maintained calendar for office personnel effectively.
- Assisted with administrative tasks, including data entry and filing documents.
- Greeted visitors and provided them with assistance.
Host
Asian Pearl Restaurant
Olathe, Kansas
10.2013 - 08.2016
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Processed payments from customers using a POS system.
- Assisted with serving and delivery when needed.
- Assisted with catering services at local businesses.
- Assisted in training new hosts and servers on customer service standards.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Education
High School Diploma -
Johnson County Community College
Overland Park, KSSkills
- Attention to detail
- Customer service
- Team leadership
- Multitasking Abilities
- Training and development
References
- Lisa Johnson - 913.549.8119
- Shu Wen Ye - 913.749.6228
- Keith Peerson - 816.665.5595
Timeline
Client Traffic & Quality Control Coordinator
Quest Diagnostics
09.2020 - 03.2025
Team Lead/Store Manager
Eat Fit Go
08.2018 - 03.2020
Store Keyholder II
Amy's Hallmark
09.2016 - 08.2017
Receptionist
Fulk Chiropractic
03.2016 - 04.2016
Host
Asian Pearl Restaurant
10.2013 - 08.2016
High School Diploma -
Johnson County Community College