Tanya Campbell
Victorville,CA
Summary
Dynamic Host Specialist with a proven track record at Olive Garden Restaurant, excelling in customer service and team collaboration. Enhanced guest satisfaction through effective communication and efficient waitlist management. Skilled in multitasking and time management, consistently maintaining a welcoming atmosphere while training new hosts to improve operational efficiency.
Overview
2027
2027
years of professional experience
Work History
Host Specialist
Olive Garden Restaurant
Victorville, CA
10.2019 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover during peak hours.
- Assisted servers in delivering food and beverages to enhance guest experience.
- Communicated menu specials clearly, increasing customer engagement and satisfaction.
- Coordinated reservations and special requests to accommodate diverse guest needs.
- Maintained cleanliness of dining area, upholding health and safety standards consistently.
- Trained new hosts on operational procedures, improving team efficiency and performance.
- Collaborated with management to streamline seating arrangements for improved workflow.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Restaurant Manager
Mimi’s Cafe
Dublin, CA
2001 - 2017
Education
General Studies
Diablo Valley College
Pleasant Hill, CA06.1976
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Additional Information
I am currently searching for part time employment as I am a retired professional. I have a passion for people, I strive at all times to do my best. I am personable, used to standing and walking for long hours. I would say that my attention to detail is one of my biggest strengths.
Timeline
Host Specialist
Olive Garden Restaurant
10.2019 - Current
Restaurant Manager
Mimi’s Cafe
2001 - 2017
General Studies
Diablo Valley College