- DIY and Home Improvement
- I like working with my hands and fixing things
- Crafting and DIY Projects
- Knitting and Crocheting
- Growing herbs, vegetables, or fruits in home gardens
- Enjoy participating in daily excersing for overall physical and mental well-being
Tanya C. Jemmott
Suffolk,VA
Work Preference
Summary
To gain employment with your company as a Customer Service Representative. This will give me the ability to comprehend and use my skills. I am a very responsible and eager person who has a lot of knowledge. I would be a great asset to your company
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
20
20
years of professional experience
Work History
Governor’s Square Temp turned to Permanent Part Time Position
WINN CORP
03.2015 - Current
- Duties: Customer Service, Administrative assistant, Answering phones, Accounts Receivable, Work Orders, Correspondents of all mail, Dispatching of work orders to maintenance workers and supervisor, All resident Invoices and Billings. Experience with Microsoft Word and Excel. The ability to prepare Recertification’s for both self certifications and full recertification's.
Lottery Sales Agent
Scientific Games
06.2020 - 11.2024
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of [Type] products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Attended monthly sales meetings and quarterly sales trainings.
Patient Scheduler /Insurance Verification Clerk
UPMC Pinnacle
03.2016 - 07.2019
- Provided compassionate support to patients during their healthcare journey, addressing concerns and answering questions about appointments promptly.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers alike.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Verified insurance coverage and obtained pre-authorizations.
- Reduced no-show rates with timely appointment reminders and confirmation calls.
- Confirmed patient appointments day before scheduled.
- Assisted patients with understanding personalized insurance coverage and benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Achieved insurance pre-authorizations to enable timely patient procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
Co-owner and Manager
Lawn Munchers and Snow Removal Service LLC
01.2011 - 01.2014
- Duties: Office Procedures, accounts payable and receivable, research and estimating properties for work to be completed, filing, making sure all license and certifications are in order
Dental Assistant, EFDA (licensed)
Dr. Ernest Fontaine, DDS
01.2007 - 01.2010
- Duties: Chair Side assistant, X-Ray Certified, impressions for dentures and partials, restorative treatment, ability to place restorations alloy and composite materials, placing and removing matrix bands and rubber dams, preparations for Cerec Crowns. Provide assistance to front desk, check insurance eligibility and setting up appointments for patients, and accounts receivable.
Dental Assistant, EFDA (licensed)
American Dental care
01.2006 - 01.2007
- Duties: Endodontic (root canal) assistance, Prophylactic (cleaning) assistance, Orthodontic (braces straitening of teeth) placement and removal of bands. Helping with extractions (surgical procedures), chair side assistance, sterilization. Ordering supplies. I also provide assistance at the front desk when needed.
Education
Medical Billing and Coding Specialist -
Kaplan Career Institute
Harrisburg, Pa12.2011
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Keystone Technology
Harrisburg, Pa06.2007
Associates Degree - Dental Assistant Expanded Functions
The Academy of Medical Arts and Business
Harrisburg, Pa10.1998
Associates Degree - Medical Receptionist
Palmer School of Business
Harrisburg, Pa05.1985
Associate of Applied Science - Medical Assistant Training
Harrisburg Hospital
Harrisburg, PA10-1975
Skills
- Medical terminology expertise
- Healthcare documentation skills
- Dental office operations
- Electronic claims processing
- CPR/AED certification
- Distinguished honors GPA
- Consistent attendance
- Expanded function licensing
- Certified X-ray technician
- Customer service expertise
- Conflict resolution
- Client communication skills
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lottery Sales Agent
Scientific Games
06.2020 - 11.2024
Patient Scheduler /Insurance Verification Clerk
UPMC Pinnacle
03.2016 - 07.2019
Governor’s Square Temp turned to Permanent Part Time Position
WINN CORP
03.2015 - Current
Co-owner and Manager
Lawn Munchers and Snow Removal Service LLC
01.2011 - 01.2014
Dental Assistant, EFDA (licensed)
Dr. Ernest Fontaine, DDS
01.2007 - 01.2010
Dental Assistant, EFDA (licensed)
American Dental care
01.2006 - 01.2007
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Keystone Technology
Associates Degree - Dental Assistant Expanded Functions
The Academy of Medical Arts and Business
Associates Degree - Medical Receptionist
Palmer School of Business
Medical Billing and Coding Specialist -
Kaplan Career Institute
Associate of Applied Science - Medical Assistant Training
Harrisburg Hospital
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