Open To Work
Tanya Clinton
Hornlake,MS
Work Preference
Summary
Experienced in processing store claims in high-volume environments. Successful at managing complete claims process with minimal direction. Conversational skills in English. Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
29
29
years of professional experience
Work History
Claims Associate
Wal-Mart Supercenter
MEMPHIS, TN
02.2017 - Current
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Determined liability, compensability and benefits due on each claim.
- Processed all store claims daily and expertly handled as many as 30 files with impeccable quality.
- Monitored reports to identify claims issues and worked with adjusters to resolve problems.
- Verified details with policyholders and requested additional information.
Office Associate
Wal-Mart Supercenter
MEMPHIS, TN
02.2013 - 04.2017
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Filed and retrieved records to support business needs and boost team productivity.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Checked office supply levels, anticipated needs and placed orders for appropriate stock levels.
Customer Service Associate
Wal-Mart Supercenter
MEMPHIS, TN
01.2003 - 04.2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Improved customer service wait times to mitigate complaints.
Customer Service Manager
Wal-Mart Supercenter
Southaven, MS
01.2000 - 01.2003
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Upheld quality control policies and procedures to increase customer satisfaction.
Human Resources Assistant
Shelby County Government
MEMPHIS, TN
06.1997 - 01.2000
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Developed and maintained training materials and benefits packets for new hires.
Education
High School Diploma -
Hillcrest High School
Memphis, TN06.1997
Some College (No Degree) - Business
Shelby State Community College
Memphis, TNSkills
- Problem-Solving
- Claims Investigation
- Policy Knowledge
- File Management
- Verbal and Written Communication
- Decision Making
- Customer Service
References
- Kawanda Hart
People Lead at Walmart
(901) 218-4769
- Kendale Hutton
District Manager @ Walmart
(601) 906-9841
Timeline
Claims Associate
Wal-Mart Supercenter
02.2017 - Current
Office Associate
Wal-Mart Supercenter
02.2013 - 04.2017
Customer Service Associate
Wal-Mart Supercenter
01.2003 - 04.2017
Customer Service Manager
Wal-Mart Supercenter
01.2000 - 01.2003
Human Resources Assistant
Shelby County Government
06.1997 - 01.2000
Some College (No Degree) - Business
Shelby State Community College
High School Diploma -
Hillcrest High School