Tanya Cloutier
Clarksville,TN
Summary
Results-driven District and Store Manager with experience leading multi-store operations, driving sales performance, and developing high-performing teams. Proven ability to manage hiring, training, inventory, and customer experience in fast-paced retail environments.
Overview
7
7
years of professional experience
Work History
District Manager
Spirit Halloween Store
Glendale, AZ
08.2024 - 11.2025
- Oversaw operations across multiple store locations to uphold company standards and drive consistent performance.
- Assisted store managers in enhancing team performance and accountability. Supported hiring, training, and development initiatives for store leadership and seasonal staff across various locations.
- Analyzed sales performance metrics and executed strategies to enhance revenue and profitability.
- Enforced compliance with company policies, operational procedures, and visual merchandising standards.
- Oversaw coordination of store openings and closings across multiple locations during seasonal operations.
Overall Day Manager
Ross Stores
Surprise, AZ
05.2023 - 09.2024
- My daily duties involved making sure our store is neat clean and an easy environment to shop from a merchandising perspective by facing, stocking so in coming product is on the sales floor as soon as possible leveraging our Ross team in maintaining this cadence daily.
- I validate to ensure there is appropriate coverage in employees from a shift and daily side, as I recognize that there can be an impact customer service I have it corrected right away.
Customer Service Representative
Fry's Marketplace
Phoenix, AZ
07.2022 - 03.2023
- Presents exemplary customer satisfaction by resolving problems with knowledgeable and friendly service.
- Field incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrates excellent communication skills in resolving product and consumer complaints.
- Assist an entire frontend team of staff in down times keeping busy when not processing customer requests from Customer Service.
- Mentor/train newly On-Boarded Team Members.
- Manages the disbursement of payroll checks for all staff at location.
Department Manager
Walmart
Arizona
11.2018 - 09.2021
- Managed/trained/mentored all associates for five different departments.
- Provided customer service at the Customer Service desk and to customers as a Manager in the Jewelry Department.
- Stocked product/set up displays.
- Updated price changes daily.
- Responsible for ensuring back room was organized and freight set up according to outlined standard.
- Responsible for layaway, special orders and ring sizing in jewelry.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Utilized excellent math skills to maintain accurate inventory levels.
- Utilized TC70 system for inventory
- Used Walmart system for money transfers, customer service, and inventory.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Enforced departmental policies, procedures and state and federal laws.
Education
High School Diploma - undefined
Mira Costa College
Oceanside06.2001
Skills
Demonstrated expertise in project management methodologies and best practices
Analyzed and organized data to enhance project success metrics
Analyzed data sets to extract actionable insights and inform strategic decisions
Executed project tasks while recognizing their significance to overall business objectives
Cultivated collaborative relationships with team members and external stakeholders
Guided team members to surpass performance expectations
Demonstrated expertise in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
Acquired and maintained essential subject matter expertise (SME) to enhance project outcomes
Aligned project initiatives with cross-functional objectives to enhance collaboration
Demonstrated strong work ethic and reliability while effectively managing multiple tasks
Timeline
District Manager
Spirit Halloween Store
08.2024 - 11.2025
Overall Day Manager
Ross Stores
05.2023 - 09.2024
Customer Service Representative
Fry's Marketplace
07.2022 - 03.2023
Department Manager
Walmart
11.2018 - 09.2021
High School Diploma - undefined
Mira Costa College