Tanya Del Toro
Cashier
Nampa,Idaho
Summary
Dynamic and results-driven professional with extensive experience at Western Building Supply, excelling in team management and customer relations. Proven track record in enhancing operational efficiency and customer satisfaction through effective training and communication. Skilled in chemical handling and waste management, consistently achieving high standards of cleanliness and safety.
Overview
26
26
years of professional experience
Work History
Cashier
Franklin United Oil
04.2004 - 09.2018
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Reduced processing errors by meticulously following transaction procedures.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Improved efficiency, organized checkout area for optimal workflow.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Janitorial Lead
Western Building Supply
05.2002 - 04.2004
- Conducted regular safety meetings to reinforce compliance with OSHA regulations and company policies.
- Developed strong relationships with clients, fostering trust and open communication regarding their needs and expectations.
- Contributed to a positive work environment through open communication channels among team members.
- Reduced maintenance costs by promptly addressing minor repairs before escalation.
- Served as a reliable point of contact for clients'' concerns or issues related to janitorial services.
- Enhanced team efficiency by providing clear guidance and hands-on training for staff members.
- Facilitated successful project completion by coordinating tasks among team members.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
- Streamlined inventory management with systematic organization of cleaning supplies and equipment.
- Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
- Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
- Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Collections Agent, Clerical
Sears
07.1992 - 09.2001
- Managed outbound calls using both manual and automated dialing systems in a call center environment.
- Executed skip tracing and handled past due collection calls.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Used skip tracing and other techniques to locate debtors.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Worked with customer to create debt repayment plan based on current financial condition.
- Counseled debtors on payment options and arranged installment agreements.
Education
Completion Certificate - Business Classes
Shadow Mountain Business College
Boise, ID07.1992
Diploma - General Studies
Kelso High School
Kelso, WA05.1980
Skills
Cleaning expertise
Waste management
Chemical handling
Sanitation standards
Window washing
Restroom cleaning
Team management
Supervisory experience
Work scheduling
Teamwork
Customer service
Time management
Multitasking
Customer satisfaction
Customer relations
Timeline
Cashier
Franklin United Oil
04.2004 - 09.2018
Janitorial Lead
Western Building Supply
05.2002 - 04.2004
Collections Agent, Clerical
Sears
07.1992 - 09.2001
Completion Certificate - Business Classes
Shadow Mountain Business College
Diploma - General Studies
Kelso High School