Tanya Duenez
Lubbock
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
15
15
years of professional experience
Work History
Receptionist
Andrus Brothers Roofing
03.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Math Models classroom coach
Dalhart High School
06.2021 - 05.2023
- Developed strong relationships with students, parents, and colleagues to foster a supportive educational community.
- Participated in professional development opportunities to stay current on best practices and new teaching methodologies.
- Utilized technology in the classroom effectively, incorporating multimedia presentations and online resources into lesson plans.
ESL Aid
Dalhart High School
06.2017 - 06.2021
- Responsibilities included translating assignments for students. Help build academic language. Building confidence in students who are learning to speak English. Translator when needed for parents who are needing to meet with Teachers/Principal/Counseling Center/Registration
- Created a welcoming classroom environment to foster positive interactions among students from different cultural backgrounds.
- Enhanced student comprehension by utilizing engaging ESL teaching techniques and strategies.
- Utilized various assessment tools to monitor student progress and adjust instructional approaches accordingly.
- Prepared students for standardized tests by reviewing essential grammar rules and practicing reading comprehension strategies.
- Assisted students in overcoming language barriers through personalized attention and support.
- Increased student engagement with interactive games and activities focused on vocabulary development.
- Provided one-on-one tutoring sessions for struggling students, addressing specific areas of difficulty within their English studies.
- Supported classroom teachers by providing additional instruction on complex concepts for non-native English speakers.
Migrant Recruiter
Dalhart ISD
06.2015 - 06.2017
- Responsibilities included recruiting and qualifying Migrant families for our supplemental services. Reaching out to local Dairy and other Farms. Making family visits, Keeping contact with each school when new students arrive.
Receptionist
Dalhart ISD
06.2014 - 06.2015
- Answering multi-line telephone. Calling in Substitutes for Teachers. Maintaining/correcting timesheets to send to Pay role. Submitting purchase orders for Teachers. Keeping up with absences for students. Communicating effectively and clearly with parents and with members of our community.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Librarian
Dalhart ISD
06.2013 - 06.2014
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Maintained library databases to support accuracy and availability in circulation systems.
- Delivered personalized reader''s advisory services based on individual preferences, fostering a love of reading among patrons.
2nd grade paraprofessional
Dalhart ISD
08.2012 - 06.2013
- 2nd grade paraprofessional for 7 Teachers. One on one instruction. Assisting Teachers In the classroom.
Office Assistant
Office Assistant-lacks Furniture
09.2010 - 10.2011
- Assisting Customers with payment to their Account. Explaining contracts and warranty when furniture/appliances were bought. Maintaining a cash drawer.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Increased customer satisfaction by providing professional and courteous front desk support.
Education
Diploma -
Dalhart High School
05.1993
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Executive Secretarial School
01.1995
Skills
- Bi-lingual
- Excellent communication skills
- 10-key by sight and touch
- Microsoft Word/Excel
- Attention to Detail
- Understand the importance of discretion
- Positive Attitude
Languages
English
Spanish
Professional Working
Timeline
Receptionist
Andrus Brothers Roofing
03.2024 - 03.2025
Math Models classroom coach
Dalhart High School
06.2021 - 05.2023
ESL Aid
Dalhart High School
06.2017 - 06.2021
Migrant Recruiter
Dalhart ISD
06.2015 - 06.2017
Receptionist
Dalhart ISD
06.2014 - 06.2015
Librarian
Dalhart ISD
06.2013 - 06.2014
2nd grade paraprofessional
Dalhart ISD
08.2012 - 06.2013
Office Assistant
Office Assistant-lacks Furniture
09.2010 - 10.2011
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Executive Secretarial School
Diploma -
Dalhart High School
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