Ashley Castillo Estevez
Nashville,TN
Summary
Dynamic and results-driven professional with extensive customer service experience at Sonesta Hotels. Proven ability to enhance guest satisfaction through effective problem-solving and efficient appointment scheduling. Skilled in data entry and multi-line telephone operation, consistently improving operational efficiency and fostering positive client relationships. Bilingual communicator dedicated to delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Receptionist
Sonesta Hotels
Nashville, TN
09.2023 - Current
- Managed front desk operations, greeting guests and facilitating check-ins seamlessly.
- Answered multi-line phone system, directing calls and providing information efficiently.
- Coordinated room bookings using hotel management software to optimize occupancy rates.
- Assisted in resolving guest inquiries, ensuring satisfaction and maintaining positive experiences.
- Processed payments and maintained accurate transaction records for daily reconciliations.
- Collaborated with housekeeping to ensure timely room availability for incoming guests.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression..
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Sales Associate
Earthbound Trading Co.
Nashville, TN
09.2024 - 10.2024
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained knowledge of current promotions and sales to effectively communicate to customers.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to restock merchandise and maintain visually appealing displays.
- Monitored inventory levels and reported discrepancies to management for timely replenishment.
- Trained new associates on sales techniques and store policies, fostering a supportive environment.
- Implemented upselling strategies that increased average transaction values during peak sales periods.
Barrista
Tower Market and Deli
Nashville, TN
07.2021 - 09.2023
- Prepared high-quality espresso beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with menu selections, enhancing their overall experience through exceptional service.
- Operated cash register, accurately processing transactions and managing customer payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Retails Sales Associate
Burlington
Nashville, TN
08.2021 - 12.2021
- Managed inventory levels by restocking shelves and organizing merchandise displays for optimal presentation.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales trends to identify opportunities for improving product placement and increasing revenue potential.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Convenience Store Clerk
Woodbine Market
Nashville, TN
08.2019 - 08.2021
- Provided excellent customer service to enhance shopping experience and ensure satisfaction.
- Operated cash register efficiently, processing transactions accurately and handling cash securely.
- Maintained cleanliness and organization of store to create welcoming environment for customers.
- Stocked shelves with merchandise, ensuring optimal inventory levels and product visibility.
Education
High School Diploma -
Glencliff High School
160 Antioch Pike Nashville TnSkills
- Customer Service
- Bi-Lingual
- Communication Skills
- Problem Solving
- Time management
- Data entry
- Scheduling appointments
- Office administration
- File management
- Multi-line telephone operation
- Basic accounting
- Technical support
- Microsoft Excel
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Earthbound Trading Co.
09.2024 - 10.2024
Receptionist
Sonesta Hotels
09.2023 - Current
Retails Sales Associate
Burlington
08.2021 - 12.2021
Barrista
Tower Market and Deli
07.2021 - 09.2023
Convenience Store Clerk
Woodbine Market
08.2019 - 08.2021
High School Diploma -
Glencliff High School