Tanya Elizardo

• Supervised daily operations to ensure efficient workflow and optimal customer service.
• Trained and mentored new staff on company policies and best practices.
• Resolved customer inquiries and complaints, fostering positive shopping experiences.
• Lead and manage a team of 16–22 event specialists
• Coordinate and execute food demonstrations, consistently achieving 100% execution rates
• Recruit, interview, onboard, train, and schedule staff to meet operational needs
• Build and maintain strong relationships with store management and department leaders
• Monitor payroll, time entries, and expense metrics to ensure budget compliance
• Track performance using daily and weekly scorecards to drive team success
• Coach employees to improve performance and handle disciplinary actions, including terminations
• Maintain accurate administrative records and organized filing systems

• Establish filing systems according to architectural phases
• Manage daily operations, including answering and routing phone calls
• Coordinate project documentation
• Help maintain sample library
• Manage client communications, calender management, schedule consultations, and maintain project files.
• Prepare architectural building specifications by typing the specs and sending to printer.
• Proficient in learning and utilizing specialized architectural software to complete design and drafting tasks efficiently.

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