Tanya Farreras
Spanish Translator/Interpreter
Columbus,Ohio
Summary
Highly motivated and organized individual proficient in all Microsoft Office Programs. Possesses strong communication skills as well as the ability to juggle multiple high priority tasks. Proven ability to work collaboratively with diverse groups to establish ongoing relationships. 15+ years of strong leadership and excellent customer service experience. Key skills include Interpersonal communications - Proficient in Spanish, English, and French, ability to work independently, excellent time-management skills, strong problem solver, detail-oriented, and collaborative team player.
Overview
19
19
years of professional experience
Work History
Multilingual Account Manager Assistant
Remedy Intelligent Staffing
Columbus, OH
10.2021 - 11.2023
- Responsible for overseeing 50+ customer relationships and working directly with internal teams in delivering all customer commitments
- Anticipated clients' needs by staying in touch on regular basis
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations
- Reported product issues to Product Development team to support product improvement.
- Translated documents, forms, and contracts in appropriate technical language as needed
- Built client relationships by acting as liaison between customer service and sales teams
- Kept detailed records of daily activities through online customer database
Freelance Translator/Interpreter, Proofreader/Editor
TFS Translations, LLC.
Columbus, Ohio
05.2016 - 09.2021
- Managed and translated for over 62 clients in 5-year span
- Translated documents from English to Spanish or French
- Revised work to identify missed mistakes before completing assigned assignments.
- Supported operations by translating key departmental documents and internal communications
- Checked and corrected grammatical and spelling errors in diverse documents.
- Applied cultural understanding to discern specific meanings beyond literal written words
- Managed finished works and version edits for comprehensive record of each file.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person
Bilingual Financial Customer Service Rep.
Lower Lights Christian Health Center
Columbus, OH
07.2015 - 05.2016
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers
- Communicated with management when customer issues escalated and worked to find resolutions
- Translated documents, forms and other materials from English to Spanish
- Assisted customers with Spanish-language inquiries in timely and professional manner
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Investigated and resolved customer inquiries and complaints quickly
- Provided excellent customer care by responding to requests, assisting with and handling financial balance
- Established & maintained excellent interpersonal relationships with patients, their families, the public, and coworkers
- Collaborated with all other staff to assist patients receive medical insurance or low-cost payment fees and facilitate successful patient interaction with practice team
PART-TIME TRANSLATOR
Self-Employed
Columbus, United States
12.2012 - 05.2015
- Replicated flow, style, and overall meaning of original texts
- Translated documents from English to Spanish and vice versa
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation
- Prepared comprehensive glossaries and terminology databases to facilitate analysis
- Listened to recordings and translated confidential information
- Played key role in international business efforts, working with sales and client groups to optimize collaboration
- Proofread, edited and improved documents of different sizes
- Applied cultural understanding to discern specific meanings beyond literal written words
- Proven ability to learn quickly and adapt to new situations
- Adaptable and proficient in learning new concepts quickly and efficiently
Adult ESL Teacher
Retama Park
Selma, TX
05.2011 - 12.2012
- Provided supportive, nurturing learning environment to encourage student responsibility
- Instructed over 18 students in using visuals, games and textbooks to improve writing, speaking and reading skills
- Delivered and developed lesson plans by using broad range of teaching techniques and strategies
- Taught classes daily with advanced, beginner and intermediate levels of students
- Educated students in basics of English grammar and conversational speaking
- Constructed classroom management system to keep classroom disruption to minimum
- Tailored lesson plans to accommodate differences in learning styles and speeds
Bilingual Executive Assistant
Dreams Inside, LLC.
Denver, CO
06.2004 - 12.2010
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Processed international travel expenses and reimbursements for executive team and senior management group
- Answered high volume of phone calls and email inquiries
- Organized and coordinated conferences and monthly meetings
- Handled confidential and sensitive information with discretion and tact
- Transcribed meeting minutes to support sales, business development and senior management teams
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
- Supported business and hospitality needs of corporate partners and staff during meetings and company events
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Promoted team productivity by keeping supplies organized and well-stocked
- Used QuickBooks to produce monthly invoices, reports, and other deliverables
- Screened personal and business calls and directed to appropriate party
- Worked with senior management to initiate new projects and assist in various processes
- Took notes and dictation at meetings
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes
- Coordinated events and worked on ad hoc projects
- Sales increased by 22% when also worked as Certified Spanish Translator
- Reviewed translated content for cultural sensitivity and use of universal Spanish
- Offered translation support for interviews and employment-related processes concerning Spanish speakers
- Molded translation to reflect intended meaning and audience reading level
- Created detailed reports on accuracy of translated documents
- Assisted foreign language-speaking clients with inquiries
- Interpreted spoken and written languages other than English and vice versa
- Reviewed, edited and proofread translated documents for accuracy
- Completed precise translations of official documents with correct words and phrasing to meet legal standards
- Proofread, edited and improved documents of different sizes
Education
Bachelor of Arts - International Relations & Diplomacy
Schiller International University
Madrid, Spain 05.2001 -
Certification - Health Coaching
Institute For Intigrative Nutrition
New York, NY 03.2023 - Current
High School Diploma -
American School of Madrid
Madrid, Spain 05.2001 -
Skills
Business growth and retention
Fluent in Spanish & French
Cash Handling
Microsoft Office Software Proficiency
QuickBooks Software Proficiency
Salesforce Software Proficiency
Adobe Acrobat Software Proficiency
Epicor Software Proficiency
Analytical and Critical Thinking
Active Listening
Organization and Time Management
Clerical Support
Timeline
Certification - Health Coaching
Institute For Intigrative Nutrition
03.2023 - Current
Multilingual Account Manager Assistant
Remedy Intelligent Staffing
10.2021 - 11.2023
Freelance Translator/Interpreter, Proofreader/Editor
TFS Translations, LLC.
05.2016 - 09.2021
Bilingual Financial Customer Service Rep.
Lower Lights Christian Health Center
07.2015 - 05.2016
PART-TIME TRANSLATOR
Self-Employed
12.2012 - 05.2015
Adult ESL Teacher
Retama Park
05.2011 - 12.2012
Bilingual Executive Assistant
Dreams Inside, LLC.
06.2004 - 12.2010
Bachelor of Arts - International Relations & Diplomacy
Schiller International University
05.2001 -
High School Diploma -
American School of Madrid
05.2001 -