Tanya Flores
Fontana,CA
Summary
Proven Manager at J6 Designs with a track record of enhancing team productivity and engagement. Excelled in customer service, resolving conflicts with empathy, and achieving financial targets. Skilled in Microsoft Excel and active listening, adept at fostering positive client relationships and staff development. Demonstrates critical thinking and a quick-learning ability, ensuring high levels of customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rialto Distribution
10.2021 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Bols
- Answering emails in a prompt matter
- Phone etiquette
Manager
J6 Designs
06.2015 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Coached new team members on job tasks and performance strategies.
- Responds to daily emails to customers orders.
- send Faxes
- Excel
- Consistently met financial targets with close monitoring of expenses,labor hours and supply use
Education
Graduate Certificate - Business
Job Corps
San Bernardino, CA06-2006
High School Diploma -
Jurupa Valley High
Jurupa Valley Ca07-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Quick learner
- Positive and friendly
- Staff management
- Microsoft Excel
- Paperwork processing
- Order processing
- Filing
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
Rialto Distribution
10.2021 - Current
Manager
J6 Designs
06.2015 - 01.2020
Graduate Certificate - Business
Job Corps
High School Diploma -
Jurupa Valley High
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