Tanya Frank
Rockwood,MI
Summary
Accomplished customer service professional with over 18 years of experience as a domestic and international Flight Attendant in the commercial airline industry. Experience in managing emergency situations with composure and maintaining a calm demeanor under pressure, ensuring safety and satisfaction for all travelers. Strong advocate for teamwork and adaptability, consistently fostering trust and cooperation among colleagues and passengers. Proficient in conflict resolution and effective communication, with a proven ability to prioritize tasks and meet deadlines.
Overview
30
30
years of professional experience
Work History
Preschool Teacher's Assistant, Part Time
Trenton Christian Preschool
Trenton, MI
08.2022 - Current
- Currently substituting as needed
- Assist lead teacher in delivering age-appropriate curriculum and activities.
- Support classroom management, fostering a positive and engaging learning environment.
- Implement daily routines, ensuring children's safety and well-being during activities.
- Support children's emotional, social, and cognitive development through active engagement in various classroom activities.
- Interact with children one-on-one and in small groups to enhance and support learning activities.
- Take part in professional development workshops to boost skills.
Special Education Paraprofessional
Gibraltar School District
Brownstown, MI
09.2017 - 10.2020
- Assisted teachers in implementing individualized education plans for special needs students.
- Supported students with disabilities in daily classroom activities and social interactions.
- Monitored student progress, providing feedback to enhance learning outcomes and behavior management.
- Implemented behavioral interventions, contributing to improved student engagement and classroom dynamics.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Flight Attendant
Endeavor Airlines, Inc.
Detroit, MI
04.2011 - 09.2017
- Oversaw on-board safety protocols and ensured compliance with government regulations and company policies.
- Trained to be aware of hazardous situations and provide leadership, direction and assistance in emergencies; including aircraft evacuation, disruptive passengers, hijacking and medical emergencies.
- Directed and organized cabin duties, ensuring adherence to safety and service standards.
- Participated in annual certification processes to ensure adherence to FAA regulations and maintained proficiency in emergency equipment handling.
- Exhibited professionalism and composure while delivering exceptional customer service and ensuring adherence to safety, security and emergency protocols.
- Coordinated with crew members, flight deck and ground personnel to ensure seamless cabin operations and effective communication.
- Conducted pre-flight inspections of emergency equipment and cabin readiness for departures.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Managed passenger questions and concerns. Provided solutions to issues arising during flights.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Rural Carrier Associate, Part Time
United States Postal Service
Ann Arbor, Michigan
01.2010 - 04.2011
- Sorted, delivered, and collected mail for residential and commercial customers on rural routes.
- Executed timely delivery of express mail and parcels within Ann Arbor area.
- Operated postal delivery vehicles in compliance with safety regulations and operational guidelines.
International/Domestic Flight Attendant
Northwest Airlines, Inc.
Detroit, MI
04.1996 - 02.2009
- In addition to previous Flight Attendant duties: Ensured compliance with certification requirements for 14 configurations across 9 aircraft types
Owner/Operator
Cleaning Solutions
Sandusky, Michigan
01.2006 - 11.2008
- Managed and operated carpet and upholstery cleaning business, ensuring high-quality service delivery.
- Developed and delivered comprehensive business plan to secure financing for business acquisition.
- Oversaw maintenance and repair scheduling for equipment. Managed inventory levels of cleaning supplies to ensure availability.
- Placed advertising. Answered phone, returned customer calls and set appointments. Hired employees.
- Operated cleaning equipment and ensured customer satisfaction for each job.
Education
Bachelor of Business Administration - Marketing/Management
Northwood University
Midland, Michigan01.1990
Associate of Arts - Business Management
Northwood University
Midland, Michigan01.1990
Associate of Arts - Automotive Marketing
Northwood University
Midland, Michigan01.1988
Skills
- Strong verbal and written communication
- Effective teamwork and self-management
- Customer and colleague rapport
- Ability to complete work assignments and meet deadlines
- Dedicated service professional
- Customer service expertise
- Reliability and punctuality
- Responsive to evolving challenges
Timeline
Preschool Teacher's Assistant, Part Time
Trenton Christian Preschool
08.2022 - Current
Special Education Paraprofessional
Gibraltar School District
09.2017 - 10.2020
Flight Attendant
Endeavor Airlines, Inc.
04.2011 - 09.2017
Rural Carrier Associate, Part Time
United States Postal Service
01.2010 - 04.2011
Owner/Operator
Cleaning Solutions
01.2006 - 11.2008
International/Domestic Flight Attendant
Northwest Airlines, Inc.
04.1996 - 02.2009
Associate of Arts - Business Management
Northwood University
Bachelor of Business Administration - Marketing/Management
Northwood University
Associate of Arts - Automotive Marketing
Northwood University