Tanya Fullmer
Kelso
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager
UHaul of SW Washington
05.2023 - Current
- equipment.
- Perform profit/loss analyses.
- Hire and mentor new team members.
- Track and itemize inventory.
- Manage the personnel budget.
- Ensure that customers receive the highest quality of care.
- Keep track of fuel receipts and petty cash.
- Clean and monitor the premises, and maintain a secure environment.
- Participate in ongoing continuous U-Haul education through U-Haul University
Residential Property Manager
Northwest Self Storage
07.2020 - 05.2023
- Customer Service
- Cash handling
- Sales
- Renting/move out of storage units
- Filing/record keeping
- Light Maintenance
Front desk
Main Street Self Storage
01.2019 - 07.2020
- Customer Service
- Cash handling
- Renting/move outs of storage units
- Multi lined phones
- Filing
Customer Service Representative
Lemay, INC
03.2015 - 01.2018
- CashierCustomer Service
- Opening and closing of accounts
- Receiving payments
- Dispatch
- Following guidelines for all tariffs for the county and within Lewis County
Teller-Vault
Heritage Bank
02.2014 - 10.2014
- Vault Teller
- Opening and closing accounts
- Following federal guidelines for FDIC
Customer Service Manager
Bed Bath and Beyond
04.2010 - 05.2013
- Cashier
- Wedding Registry
- Shipping and receiving
- Customer Service
Education
High School Diploma -
MDI High School
Mount Desert Island, ME07-1988
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Client relations
- Schedule management
- Labor cost controls
- Customer retention
- Deadline oriented
- Strategic planning
- Performance improvement
- Project management
- Consistently meet goals
- Facility management
- Exceptional interpersonal communication
- Purchasing
- Expense control
- Interpersonal skills
- Troubleshooting expertise
- Business administration
- Organizational development
- Quality management
- Account management
- Sound judgment
- Loss prevention
Timeline
General Manager
UHaul of SW Washington
05.2023 - Current
Residential Property Manager
Northwest Self Storage
07.2020 - 05.2023
Front desk
Main Street Self Storage
01.2019 - 07.2020
Customer Service Representative
Lemay, INC
03.2015 - 01.2018
Teller-Vault
Heritage Bank
02.2014 - 10.2014
Customer Service Manager
Bed Bath and Beyond
04.2010 - 05.2013
High School Diploma -
MDI High School
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