Tanya Garcia
High Point Home Health
Edinburg
16
years of professional experience
Dedicated intake coordinator with four years of experience in patient intake coordination and administrative support. Expertise in managing patient information, scheduling, verifying insurance, and processing authorization requests while ensuring seamless workflows. Strong emphasis on team collaboration and adaptability drives consistent achievement of results. Recognized for reliability, effective communication skills, and a commitment to delivering exceptional customer service.
Work History
Intake Coordinator
3 Years 11 Months- Received, reviewed, and processed patient intake information to ensure complete and accurate admissions.
- Verified insurance coverage, eligibility, and benefits for Medicare, Medicaid, commercial insurance and VA services.
- Facilitated prior authorization requests to ensure timely access to necessary services.
- Entered and maintained accurate patient information and documentation, ensuring compliance with agency and regulatory requirements.
- Utilized Axxess software program to manage patient records, referrals, and intake documentation efficiently.
- Coordinated scheduling of skilled nursing, therapy, CNAs, and home health staff based on patient needs and physician orders.
- Communicated patient updates and changes in care with physicians and health care team members.
- Developed strong relationships with referral sources, physicians, hospitals, case managers resulting in increased referrals.
- Assisted veterans in coordinating VA-authorized home health services and facilitated communication with VA representatives to ensure timely care.
- Answered phone calls, guided patients and families through admission process, and delivered compassionate, professional customer service.
Medical Assistant
10 Months- Performed vital sign assessments and recorded health information accurately.
- Managed appointment scheduling to optimize patient flow and reduce wait times.
- Maintained medical supplies inventory, facilitating timely replenishment of essential items.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
PHC Coordinator/Agency Representative & Geriatric Clerk
1 Year 8 Months- Verified client eligibility, authorization, required documentation prior to initiating services.
- Utilized VESTA software to manage EVV, patient records and intake documentation.
- Coordinated the delivery of personal care services by matching caregivers with clients based on care needs, availability, and location.
- Scheduled and maintained caregiver tasks while ensuring care and appropriate staffing levels.
- Maintained accurate client records and updated care plans in accordance with agency policies.
- Assisted with client admissions, intake documentation and service coordination.
- Responded in a properly manner to client concerns and staffing issues to ensure high-quality patient care and customer satisfaction.
Data Entry/ Medical Records
3 Months- Data Entry, Customer Service, Answering Phones, Facilitated efficient document copying and faxing to support office operations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Externship
11 Months- Gained hands-on experience through a 125-hour externship program
File Clerk
6 Years 10 Months- Organized and maintained filing systems for sensitive documents and records.
- Processed incoming and outgoing mail to ensure timely distribution.
- Assisted in data entry tasks, ensuring accuracy and completeness of information.
- Supported inventory management by tracking office supplies and ordering replacements as needed.
- Trained new employees on proper filing techniques and system navigation.
- Assisted with document scanning and imaging projects to support accurate file backup.
- Located and retrieved requested documents in accordance with established policies.
Education
Medical Assistant - Diploma
High School Diploma
Skills
Prior authorization
Appointment Scheduling
NextGen EMR
Vital Signs
Phlebotomy
Injections
Wound Care
Urinalysis
Ear Lavage
Sterile techniques
PERSONAL QUALITIES
Bilingual, Dedicated, Fast learner/willing to learn new things, Responsible, Organized, Confident, Honest, Goal Achiever, Team Player.
Timeline
Intake Coordinator
High Point Home Health
09.2022 - CurrentRead More
Medical Assistant
Health Smart Clinic/ La Joya ISD
10.2021 - 08.2022Read More
PHC Coordinator/Agency Representative & Geriatric Clerk
High Point Home Health
02.2020 - 10.2021Read More
Data Entry/ Medical Records
Express Employment Services
11.2019 - 02.2020Read More
Externship
Orfanos Pediatrics
03.2012 - 02.2013Read More
File Clerk
Superior Alarms
06.2010 - 04.2017Read More
Edinburg North High School
High School Diploma
Read More
Southwest School of Business
Medical Assistant from Diploma
Read More