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Dedicated and compassionate administrative professional with over 9 years of experience at the Dorothy B. Hersh Child Protection Center, including 3 years as an Intake Assistant. Skilled in patient intake, clerical support, visitation monitoring, and inter-agency coordination with DCPP, IAIU, and legal entities. Passionate about supporting the well-being of children and families.

Highly organized knowledgeable about healthcare processes and administrative requirements. Qualified to handle insurance documentation, update charts and manage business correspondence. Pursued opportunity to learn multiple positions such as scheduler and lead virtual team support specialist to enhance team work and patient experience. Also an organized business owner with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. As well as a Driven individual offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.

Dynamic Program Coordinator with a proven track record at Maxim Healthcare Services, excelling in customer service and managing and coordinating programs effectively. Skilled in referral coordination and data management, I foster strong relationships with clients and community partners, enhancing program growth and ensuring compliance. Recognized for effective communication and problem-solving abilities, driving patient satisfaction.


Intake Coordinator managing hospice referrals, patient and family inquiries, and admission coordination from first contact through placement. Coordinates HCHB data entry, timely follow-up on pending referrals, and communication with discharge planners, physician offices, insurers, and care teams to support seamless admissions. Maintains HIPAA confidentiality while tracking referral and admissions statistics and documenting status changes with accuracy.

Rica Zena Pacris

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Intake Coordinator

Dine in/Drive-thru Crew

Server

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Associate of Science - Diagnostic Medical Sonography

High School Diploma -

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Intake Coordinator

Server

Dine in/Drive-thru Crew

Associate of Science - Diagnostic Medical Sonography

High School Diploma -

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