Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jenny Rodriguez

Pomona,CA

Summary

Dynamic Program Coordinator with a proven track record at Maxim Healthcare Services, excelling in customer service and managing and coordinating programs effectively. Skilled in referral coordination and data management, I foster strong relationships with clients and community partners, enhancing program growth and ensuring compliance. Recognized for effective communication and problem-solving abilities, driving patient satisfaction.


Overview

7
7
years of professional experience

Work History

Program Coordinator

Maxim Health Services
08.2024 - Current
  • Coordinate healthcare services, ensuring smooth communication between patients, families, vendors, and service providers
  • Manage the intake and referral process, ensuring accurate and timely processing
  • Maintain patient and program participant records with strict confidentiality and compliance
  • Facilitate onboarding and training of new service providers or caregivers
  • Conduct regular follow-up with patients and families tp ensure satisfaction and resolve concerns
  • Support program growth and development by building strong relationships with community partners and service providers

Behavior Therapist

Maxim Healthcare Staffing
12.2022 - 08.2024
  • Established trusting relationships with clients, providing a foundation for successful behavioral change.
  • Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
  • Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
  • Improved client behavior by implementing individualized therapy plans and interventions.
  • Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.

Behavior Interventionist

EasterSeals Southern California
05.2022 - 12.2022
  • Maintained records of ongoing assessments and documentation of updates.
  • Provided crisis intervention services when necessary, ensuring the safety and wellbeing of all individuals involved.
  • Promoted positive behavior change through consistent reinforcement and appropriate consequences.
  • Improved student behavior by developing and implementing tailored intervention plans.
  • Collaborated with multidisciplinary teams to create comprehensive support strategies for students in need.
  • Promoted memory, cognition and language development with hands-on activities and individualized instruction.

Bank Teller

Wells Fargo
11.2021 - 05.2022
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Assisted customers with banking needs and inquiries.

Barista

Starbucks
01.2018 - 11.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

Bachelor of Science - Psychology

California State Polytechnic University, Pomona
Pomona, CA
06-2024

Associate of Science - Psychology

Mt. San Antonio College
Walnut, CA
06-2022

Skills

  • Program management
  • Office administration
  • Proactive mindset
  • Strategic planning
  • Data Management
  • Pipeline Maintenance
  • Referral intake
  • Project management
  • Office spread growth
  • Problem-solving

Timeline

Program Coordinator

Maxim Health Services
08.2024 - Current

Behavior Therapist

Maxim Healthcare Staffing
12.2022 - 08.2024

Behavior Interventionist

EasterSeals Southern California
05.2022 - 12.2022

Bank Teller

Wells Fargo
11.2021 - 05.2022

Barista

Starbucks
01.2018 - 11.2021

Bachelor of Science - Psychology

California State Polytechnic University, Pomona

Associate of Science - Psychology

Mt. San Antonio College

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