Summary
Overview
Work History
Education
Skills
Timeline
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Tanya Gatlin

Shreveport, LA,Louisiana

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Consultant

U.S Sports Camps
04.2019 - 01.2024
  • Established long-term relationships with clients, fostering trust and loyalty through attentive service and follow-up communications.
  • Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
  • Assisted in the development of training materials for new hires, improving overall team performance and knowledge.


Server Assistant

Fox Restaurant's
06.2017 - 02.2019
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Use and knowledge of menu and POS system

Education

Bachelor of Science - Biology

Louisiana State University And A&M College
Baton Rouge, LA
05.2001

Skills

  • Call center experience
  • Complaint Handling
  • CRM Software
  • Active Learning
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Computer Skills
  • Understanding Customer Needs

Timeline

Customer Consultant

U.S Sports Camps
04.2019 - 01.2024

Server Assistant

Fox Restaurant's
06.2017 - 02.2019

Bachelor of Science - Biology

Louisiana State University And A&M College
Tanya Gatlin