Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Ghering

Traverse City,MI

Summary

Proven customer service expert from Mesa Laboratories, adept in creative problem solving and team collaboration. Enhanced customer satisfaction through innovative service strategies, mastering product knowledge and operational efficiency. Demonstrates adaptability and a positive, professional demeanor, significantly contributing to team and customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Mesa Laboratories
05.2019 - Current
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Operations Support Associate

Kohls Corp
04.2018 - 07.2022
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Customer Service Representative

Cornerstone
06.2018 - 02.2019
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Education

No Degree - Pre Reqs

Northwestern Michigan College
Traverse City, MI

High School Diploma -

Traverse City Senior High School
Traverse City, MI
05-1996

Skills

  • Multitasking and organization
  • Team collaboration
  • Punctuality and reliability
  • Adaptability and flexibility
  • Creative problem solving
  • Product knowledge
  • Positive and professional

Timeline

Customer Service Representative

Mesa Laboratories
05.2019 - Current

Customer Service Representative

Cornerstone
06.2018 - 02.2019

Operations Support Associate

Kohls Corp
04.2018 - 07.2022

No Degree - Pre Reqs

Northwestern Michigan College

High School Diploma -

Traverse City Senior High School
Tanya Ghering