Tanya Glenn
Columbia,SC
Summary
Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
11
11
years of professional experience
Work History
Front Desk Administrative Specialist
South Carolina Department of Insurance (Apple One)
Columbia , SC
07.2023 - Current
- Answers front desk telephone and directs the call to the proper division. Checks Agency email account throughout the day and forwards emails to the appropriate division promptly. Provides back-up telephone coverage for other Divisions of the Department as needed. Assists in arranging back-up person(s) to cover front-desk responsibilities when necessary. Coordinates the individuals providing back-up coverage to the front desk and disseminates a monthly front desk coverage and leave calendar.
Greets all visitors in the reception area, ensures that they sign in and out of the Department and receive badges, announces their arrival to the proper division and maintains the visitor logs.
Coordinates and performs mailroom activities including processing of all incoming and outgoing mail. Processes and/or enters certified mail in an electronic format, including morning and afternoon delivery of mail. Gives receipts for all cash, money orders, and checks received at the front desk. Ensures that the cash box is secured at all times and completes balance sheets to appropriate computer drive daily for auditing purposes. Serves as recipient of all incoming special delivery mail, including FedEx, UPS and USPS, etc. and routes immediately to the appropriate division/staff.
Serves as backup to staff of legal services in completing documents for Service of Process. Accepts and processes documents timely that are necessary to effect legal services of process.
Performs typing and other general office duties as requested. Assists in applying labels, folding items, and stuffing envelopes for volume mailing as needed for divisions within the Department.
Performs other duties as assigned.
Inside Sales Representative
Comcast
Atlanta, GA
01.2023 - 07.2023
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Contacted new and existing customers to discuss product and service solutions.
- Listened to customer needs to identify and recommend best products and services.
Customer Service Representative
CVS/caremark
Knoxville, TN
09.2021 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Senior Customer Service Analyst
DXC Technology
Blythewood, SC
01.2020 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Handled inbound calls
- Process Death Benefit payments for beneficiaries
- Processed Loan payments on Life insurance policies
Retention Specialist
Spectrum
West Columbia, SC
01.2014 - 01.2020
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Resolved customer service or billing issues by exchanging merchandise, refunding money or adjusting bills.
- Implemented creative solutions to deal with special circumstances.
Education
Certificate Of Completion - The Essential of Front Desk Security
Skill Path
Online Virtual Course04-2024
Life Coach Certification - Life, Health, Wholeness
Udemy
Online Virtual Course 04-2024
High School Diploma -
Wando High School
Mt. Pleasant, SC06.1995
Skills
- Exceptional Customer Service
- Superior Organizational Skills
- Available for Evening and Weekend Shifts
- Product Demonstrations and Presentations
- Relationship Building
- Rapport Building
- Email and Phone Etiquette
- Attention to Detail
- Driven
- Solution Coordination
- Analytical Thinking
- Client Retention
- Customer Relationship Management
- Customer Service
- Dependable
- Relationship Development
- Clear and Articulate Phone
- Scheduling appointments
- Scheduling
Timeline
Front Desk Administrative Specialist
South Carolina Department of Insurance (Apple One)
07.2023 - Current
Inside Sales Representative
Comcast
01.2023 - 07.2023
Customer Service Representative
CVS/caremark
09.2021 - 08.2022
Senior Customer Service Analyst
DXC Technology
01.2020 - 12.2020
Retention Specialist
Spectrum
01.2014 - 01.2020
Certificate Of Completion - The Essential of Front Desk Security
Skill Path
Life Coach Certification - Life, Health, Wholeness
Udemy
High School Diploma -
Wando High School