Tanya Gray
Mobile
Summary
Knowledgeable Service Supervisor with more than 30 years in Social Work and over 23 years of supervisory experience. Strong leadership and experience supervising a unit of 4-9 case managers.
Overview
31
31
years of professional experience
Work History
Service Supervisor II
State of AL/Mobile County Dept. of Human Resources
08.1993 - Current
- Monitor daily performance of unit members to ensure compliance with policy
- Coordinate with other departments to provide best case practice
- Maintained comprehensive records of employee attendance, performance appraisals and disciplinary actions
- Identified training needs and provided appropriate mentoring/modeling, and coaching/counseling
- Served as a mentor for newly implemented technology systems designed to improve efficiency and accuracy of services
- Established clear expectations for employees in terms of job duties and responsibilities
- Supervised units of 4 to 9 case managers and delegated assignments to 2 to 4 units
- Addressed areas that needed improvement and observed unit’s performance
- Reviewed reports and compiled data for management concerning productivity and effectiveness to evaluate performance
- Participated in subordinates’ tasks to facilitate productivity or help overcome difficulties
- Guided employees in handling difficult situations
- Discussed job performance issues with employees, identifying barriers and issues to find solutions
- Researched and prepared reports required by management regarding productivity
- Served as chairperson for a committee to determine eligibility for programs and obtain appropriate funding.
Education
Bachelor of Social Work -
University of North Alabama
Florence, AL05.1992
Skills
- Task Delegation
- Policy Enforcement
- Data Collection
- Documentation
- Supervisory role experience
- Customer Relations
References
- Bill Smith, 251-751-2632, 1750 Hunter Ave, Mobile, AL, 36604
- Dana Watson, 251-604-1995, 3310 McRae Drive A, Mobile, AL, 36695
- Auria Pettway, 251-404-2649, 1205 Ridgewood Dr., Mobile, AL, 36608
- Tonja Smith, 251-689-0503, Mobile, AL
Timeline
Service Supervisor II
State of AL/Mobile County Dept. of Human Resources
08.1993 - Current
Bachelor of Social Work -
University of North Alabama
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